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Access Center Ambassador

WMCHealth • Hawthorne, NY • 2h ago

Company: NorthEast Provider Solutions Inc.

City/State: Hawthorne, NY

Category: Service/Trades

Department: Call Center

Union: No

Position: Full Time

Hours: Monday - Saturday 8-7

Shift: Variable

Req #: 46785

Posted Date: Feb 23, 2026

Hiring Range: $21.40-$26.90

Apply Now

External Applicant link (https://pm.healthcaresource.com/cs/wmc1/#/preApply/32004) Internal Applicant link

Job Details:

Job Summary:

An Access Center Ambassador acts as the primary point of contact for patients and other callers, handling a high volume of inbound calls to schedule appointments, answer questions, and route calls to the appropriate departments. This position is crucial for maintaining efficient communication across our physician enterprise to ensure a first-call resolution and a positive patient experience. Remote work may be considered for candidates who meet specific requirements after hire and onboarding.

Responsibilities:

Answering Phones: Responding to a high volume of calls from patients, insurance companies, and other medical facilities. Must be able to handle 80-100 incoming calls per day.

Verifies and updates current patient demographic, financial, clinical and portal access

Schedules future appointments based on appointment @type, time requirements and provider schedule availability.

Respond to patient questions and needs by editing, canceling and rescheduling appointments as necessary and indicated by practice protocols.

Review physician schedules regularly to maximize capacity and verify correct scheduling.

Serves as brand ambassador by upholding the WMCHealth Mission, vision and CARE values and promoting excellence in the patient experience, during every encounter.

Respects patients' needs for confidentiality and empathy during all encounters.

Appointment Scheduling: Scheduling, rescheduling, and canceling appointments, often using CERNER, electronic health record (EHR).

Utilizes technology including specialized software platforms as applicable to maximize productivity.

Call Routing: Directing calls to the correct departments or individuals based on the caller's needs.

Message Taking: Taking accurate messages for staff members who are unavailable.

Customer Service: Providing information, addressing inquiries, and resolving issues related to appointments, billing, and other general concerns.

Maintaining Records: Ensuring accurate and up-to-date patient information in the system.

Communication: Maintaining effective communication within the department and with other departments.

Meet daily productivity targets individually and as a team to achieve WMCHealth mission, vision and CARE values.

Other duties as assigned.

Remote work may be considered for candidates who meet specific requirements after hire and onboarding.

Qualifications/Requirements:

Experience:

Minimum of one (1) year of call center and/or customer service experience preferred.

Education:

High school diploma or equivalent required. An associate degree from an accredited institution is preferred.

Licenses / Certifications:

N/A

Other:

Bilingual (English/Spanish) candidates preferred, but not required. Proficiency in Microsoft Office (Outlook, Word, Excel, and PowerPoint). Special Requirements:

Communication Skills: Excellent verbal and written communication, active listening, and the ability to explain complex information clearly.

Customer Service Skills: Empathy, patience, and a positive attitude when dealing with patients.

Technical Skills: Proficiency in using computer systems, and other relevant tools.

Problem-Solving Skills: Ability to quickly assess situations and find solutions.

Time Management: Ability to manage a high volume of calls and prioritize tasks effectively.

About Us:

NorthEast Provider Solutions Inc.

Benefits:

We offer a comprehensive compensation and benefits package that includes:

Health Insurance

Dental

Vision

Retirement Savings Plan

Flexible Savings Account

Paid Time Off

Holidays

Tuition Reimbursement

Apply Now

External Applicant link (https://pm.healthcaresource.com/cs/wmc1/#/preApply/32004) Internal Applicant link

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