IT Support Specialist

First Horizon Bank • Lafayette, LA • 1d ago

Description

No Sponsorship will be provided for this role.

Location: On Site at location listed in posting

Weekly Schedule: Monday- Friday, 9am-5pm

Provides timely, customer-service oriented support to end users on a variety of PC, Printer/Copier, Server, Network, and Application issues. Responds to issues reported via a ticketing system, and documents work within that system. Image and deploy computer equipment for new recruits and to resolve computer issues. Acquires and documents knowledge, both technical and institutional. Have knowledge of commonly used concepts, practices, procedures, and terminology within the field of Information Technology. Follows established processes and procedures and assists with creating new ones. Performs some project management/coordination tasks. Reports to the IT Asset Management and Procurement Manager.

ESSENTIAL DUTIES AND RESPONSIBILITIES

· Provides Level 2 support for Incidents and Requests both remotely and in the field.

· Assists Level 1 support teams with troubleshooting or resolving issues that are more complex.

· Escalates as needed to Level 3 or 4 teams, providing excellent documentation of the issue at hand and all troubleshooting performed to that point.

· Image and validate new laptop and desktop computers for deployment to new users and to resolve hardware issues.

· Perform basic information gathering and troubleshooting for imaging issues.

· Work with other teams to test changes to computer imaging processes.

· Work with computer hardware vendor to troubleshoot and fix issues for under warranty equipment.

· Assist users in migrating data to new computer equipment.

· Provide backup queue management for new computer requests.

· Help with receipt and storage of new equipment shipments.

· Help maintain accurate inventory of equipment.

· Place procurement orders for new computer hardware and needed peripherals.

· Reach out to users to resolve issues with computer equipment requests.

· Work with managers to ensure retrieval of computer equipment from terminated associates.

· Maintain accurate computer inventory and equipment assignments.

· Create shipping labels and prepare packages to ship equipment to users.

· Work with users to recover IT equipment that is no longer in use.

· Maintain records of returned IT equipment.

· Provide executive support for VIP users.

· Assist in setting up A/V equipment for meetings.

· Exhibits strong technical knowledge, including: familiarity with Microsoft operating systems, Office applications, Microsoft Configuration Manager and Active Directory; understanding of network connectivity and topology; familiarity with networked printers, scanners, and copiers; familiarity with remote support tools and concepts.

· Works efficiently both as an individual and in group or collaborative settings, and with a varying degree of supervision.

· Exhibits strong troubleshooting and problem solving skills.

· Learns quickly and is comfortable working with the new or the unfamiliar,

· Follows established protocols for Change, Incident, Problem, and Asset Management

· Works with various outside vendors to deliver support and solutions.

· Schedules and dispatches vendor personnel to work on tasks in the field as needed.

· Works within a ticketing system, ensuring that all assigned tickets are well-documented and kept up to date, and that all reports of issues or user requests are logged as a ticket.

· Creates and updates articles within a knowledgebase to ensure that known issues and common requests can be resolved/fulfilled in a consistent and timely manner.

· Assists with testing and documenting new fixes, processes, and procedures.

· Applies strong organizational, multi-tasking, and follow-through abilities.

· Effectively prioritizes workload in a fast-paced environment.

· Uses strong written and verbal communication skills to provide excellent customer service and to provide clear, concise information to other members of IT.

· Travels to nearby branches and offices to provide onsite support, as needed.

· Occasionally travels to other parts of the company's footprint for support or project work.

· Has a valid driver's license and reliable personal transportation.

· Comfortable with air travel.

· Performs all other duties as assigned.

SUPERVISORY RESPONSIBILITIES

No supervisory responsibilities.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the qualifications listed below are representative of the knowledge, skills, and/or abilities required in this position:

High school diploma or GED plus relevant technical certifications and/or experience.

2-5+ years of experience working in IT or related fields; prior Help Desk or other technical support experience strongly preferred.

Prior experience providing IT support for a large business or enterprise is preferred.

Prior experience in the Financial Services industry is a plus.

Spanish language skills are a plus.

COMPUTER AND OFFICE EQUIPMENT SKILLS

Proficiency with the Microsoft Office Suite is required; strong Excel skills are preferred.

Active Directory experience is required.

Experience with an IT Service Management platform or ticketing system is strongly preferred.

Experience with Adobe applications, Microsoft SCCM, or Banking/Financial industry specific applications is preferred.

CERTIFICATES, LICENSES, REGISTRATIONS

Technical certifications are not required, but preferred, e.g. CompTIA, ITIL, or vendor-specific certifications from Microsoft, Cisco, or HP.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Similar Jobs

Fuel Technician Entry Level

Ryder System • Broussard, LA • 4h ago

IT & Engineering

Position Description Ryder is hiring a Fueler Service Technician in Broussard, Louisiana- offering weekly pay, excellent benefits, and a Technician career you can feel good about. Hear it from a Ryder Technician Employee...

4h ago

Go to Apply

AI/ML Engineer

CGI Technologies and Solutions, Inc. • Lafayette, LA • 5d ago

IT & Engineering

AI/ML Engineer Category: Software Development/ Engineering Main location: United States, Tennessee, Knoxville Alternate Location(s): United States, Louisiana, Lafayette United States, Texas, Belton United States, Virgini...

5d ago

Go to Apply

DevOps Engineer

First Horizon Bank • Lafayette, LA • 2w ago

IT & Engineering

Description No Sponsorship will be provided for this role. Location: Onsite in Memphis, TN; Maryville, TN; Birmingham, AL; Lafayette, LA; New Orleans, LA; Dallas, TX; Charlotte, NC; or Raleigh, NC Weekly Schedule: Monday...

2w ago

Go to Apply

Senior R&D Mechanical Engineer - Advisor R&D Mechanical Engineer - Completion Tools

Halliburton • Lafayette, LA • 2w ago

IT & Engineering

Senior R&D Mechanical Engineer - Advisor R&D Mechanical Engineer - Completion Tools Date: Mar 13, 2026 Location: Lafayette, LA, US, 70507 We are looking for the right people - people who want to innovate, achieve...

2w ago

Go to Apply

IS Technician II

HPC Industrial • Lafayette, LA • 2w ago

IT & Engineering

HPC Industrial powered by Clean Harbor s in Lafayette, La is seeking an offshore Tank Cleaning Technician II to join our safety conscious team. This role will be active in the field responsible for the performance of tas...

2w ago

Go to Apply

Integration Platform Developer

First Horizon Bank • Lafayette, LA • 2w ago

IT & Engineering

Description Location: Onsite in Memphis, TN; Maryville, TN; Birmingham, AL; Lafayette, LA; New Orleans, LA; Dallas, TX; Charlotte, NC; or Raleigh, NC Weekly Schedule: Monday-Friday, 8am-5pm About the Role : We are seekin...

2w ago

Go to Apply

Backend Web Developer

CGI Technologies and Solutions, Inc. • Lafayette, LA • 3w ago

IT & Engineering

Backend Web Developer Category: Software Development/ Engineering Main location: United States, Louisiana, Lafayette Position ID: J0326-0484 Employment Type: Full Time U.S. - CGI Federal roles - What we do matters ( http...

3w ago

Go to Apply

Entry Level Automotive Technician - Lafayette, LA

The Goodyear Tire & Rubber Company • Lafayette, LA • 3w ago

IT & Engineering

Let's Connect APPLY TODAY To Schedule Your On Site Interview! Text "Goodyear" to 66866 to connect with a recruiter! Goodyear owns and operates more than 580 tire and auto service centers nationwide.? We offer a fun, fast...

3w ago

Go to Apply

Technical Writer II

SGI Global, LLC • Lafayette, LA • 3w ago

IT & Engineering

Lafayette, LA, USA | Ability to obtain clearance | Full Time SGI Global is seeking a Technical Writer II to support the United States Attorney's Office (USAO), Western District of Louisiana. The Technical Writer II will...

3w ago

Go to Apply

Technical Writer (50244)

MIRACORP • Lafayette, LA • 3w ago

IT & Engineering

Position Type Full Time Education Level 4 Year Degree Description Join a company where excellence meets opportunity! At MIRACORP, we don't just provide services to the federal government, we set the gold standard in qual...

3w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.