Director Account Management (SaaS)

3E • Canton, OH • 19h ago

About 3E:

We are a mission-driven company dedicated to creating a safer and more sustainable world!

3E provides award-winning regulatory expertise and cutting-edge technology that seamlessly integrates data and intelligence regarding chemicals, regulations, products, and supply chains for over 5,000 customers globally.

With more than 35 years of experience and 15 locations across North America, Europe, and Asia, we are connecting our customers to a new class of expert-led AI solutions, specifically designed to accelerate future product compliance with trust, speed, and domain authority.

Are you ready to help shape the future? Join us!

About the Role:

We are looking for an experienced, AI-fluent account management leader to lead a team responsible for renewals, retention, pricing strategy, and growth across a high-value subscription book of business.

As Director, Account Management, you will lead a team and help raise the bar on execution across a complex customer portfolio. You will coach the team, strengthen account planning and forecasting rigor, support high-impact customer situations, and partner cross-functionally to drive retention, growth, and a strong customer experience.

You are a commercially minded, data-driven people leader who brings structure to ambiguity, knows how to prioritize high-impact work, and coaches teams to think strategically about renewals, pricing, retention risk, and growth. You are comfortable using AI-enabled tools to improve planning, analysis, and execution, and you lead with accountability, clarity, and a strong customer focus.

Location: This position supports remote work and should be based near one of our U.S. East Coast office locations or in-person hybrid at our Carlsbad, CA location.

What Youll Do

Lead, coach, and develop a team of Account Managers, building a high-performing, inclusive, and accountable team culture

Own team performance across renewals, retention, account planning, pricing strategy, forecast accuracy, and growth

Bring a clear approach to book segmentation and prioritization based on renewal timing, customer risk, and expansion potential

Partner with the team on complex deals, retention risks, executive-level customer conversations, and non-standard renewal scenarios

Use data, dashboards, and Salesforce rigorously to inspect pipeline health, drive accountability, and improve outcomes

Help the team stay focused on the highest-impact work in a fast-changing environment

Collaborate closely with Customer Success, Product, Support, Sales, and leadership to deliver a strong customer experience

Champion adoption of AI-enabled tools and workflows that improve account planning, data analysis, and team productivity

Develop talent, raise performance standards, and help shape the future of account management at 3E

What Makes You a Great Fit

8+ years of experience in account management or a similar commercial role in a SaaS, subscription, or other recurring-revenue business

3+ years of experience leading quota-carrying, customer-facing teams

Experience leading renewals, retention, and growth in a subscription or recurring-revenue model

Strong understanding of a disciplined account management motion, including customer diagnostics, book segmentation, renewal planning, and proactive risk identification

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