Sales Supervisor

Robert Half • Fairfield, NJ • 7h ago

Description

We are looking for an experienced and driven Sales Supervisor to lead and inspire a team of call center representatives in Parsippany, New Jersey. This role requires a strong leader who can oversee daily operations, improve team performance, and ensure exceptional customer experiences. If you thrive in a fast-paced environment and have a passion for customer service excellence, this position is an excellent fit for you.

Responsibilities:

Supervise and motivate a team of call center representatives, fostering a positive work environment and high team morale.

Establish clear performance goals and provide ongoing coaching and feedback to team members.

Monitor and analyze key performance metrics to identify areas for improvement and optimize team productivity.

Ensure adherence to call center policies and procedures while promoting best practices.

Address escalated customer concerns and deliver effective solutions to maintain satisfaction.

Collaborate with the training department to design and implement comprehensive training programs for new and existing staff.

Drive sales growth and improve customer retention by equipping representatives with the necessary tools and knowledge.

Conduct regular performance evaluations and develop individualized growth plans for team members.

Prepare and present detailed reports on call center performance to senior management.

Work cross-functionally with departments such as marketing, operations, and IT to ensure seamless coordination of call center activities.

Requirements

MUST have experience supervising sales reps, specifically in a call center environment.

Exceptional communication and interpersonal skills, with the ability to interact effectively across all levels.

Proven experience in call center operations, including sales techniques and customer service best practices.

Demonstrated leadership and management abilities to effectively supervise and guide a team.

Strong problem-solving and negotiation skills to address challenges and deliver impactful solutions.

Proficiency in computer applications, including Microsoft Office Suite.

Excellent organizational skills and keen attention to detail.

Analytical mindset with the ability to make data-driven decisions.

High school diploma or higher education, with 3+ years of experience in a call center environment.

TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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