Description
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
As a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount. As the face of the company, you can create positive interactions with our customers every day - from curating a unique travel or lifestyle experience to helping them with their everyday needs. And you can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually
Your duties may include but are not limited to:
Deliver world-class customer service, by explaining our related benefits and responding to customer inquiries and concerns over the phone
Establish a good liaison with our client's customers while providing quotes or enrolling in various products
Document necessary information, such as claim details, customer's change of details, and other pertinent information
Build meaningful relationships with our customers through a customer first approach, which would entail understanding their situation and needs, answering questions, and ensuring each customer knows American Express has their back.
Enhance our customers' experience through personalized service, active listening and effective problem solving, while consistently treating customers with a high level of respect
Follow underwriting, Compliance and Regulatory requirements and corporate policies
Track and monitor personal results to meet key performance goals to achieve productivity goals and comply with all regulatory requirements
Navigate computer systems and applications to service our customers, and enable them to get the most from our online platform
Manage other production related activities, such as complaints and escalations
Handle inbound calls for multiple products with no prospecting or cold calling
Complete mandatory licensure continuing education and other training sessions as appropriate
Remain positioned and well informed of changes implemented that affect your work
Skills/Qualifications:
Florida applicants must possess a Resident General Lines Producer insurance license (2-20) OR have an active, Resident Personal Lines license (20-44) for 1 years
Arizona applicants must possess Resident Producer Property and Casualty as well as Accident and Health licenses.
Ability to become appointed/licensed as a non-resident agent in all applicable states
English language fluency required
High school diploma or GED
Solid computer, grammar, and multi-tasking skills
Relationship builder who has passion for delivering exceptional service
Excellent verbal, written and interpersonal communication skills Strong customer service skills and the ability to de-escalate customer situations
Demonstrates personal excellence by remaining positive in difficult situations
Self-confident, optimistic and supports a team environment
Critical, analytical, and forward thinking when problem-solving, and must possess exceptional time management, organizational, and active listening skills
Quick learner, who possesses the ability and resiliency to work in a fast-paced and dynamic environment, where multi-tasking, changing priorities, and use of multiple systems is part of the daily expectations
Ability to demonstrate initiative with minimal supervision to drive results
Superior level of accuracy and attention to detail
Strong proficiency in PC skills, including MS Word and Excel
Must be flexible to work any schedule/hours within the hours of operation, to support our servicing levels:
Monday-Friday: 8:00am - 9:00pm ET
Saturday-Sunday: 10:00 am-6:30pmET
Primary Location: Sunrise Florida / Phoenix, AZ
Organization: Global Services
Schedule: Full-time
Job Band 25
Qualifications
Salary Range: $20.00 to $38.45 hourly bonus benefits
The above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the " Know Your Rights " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions
Job: Customer Service
Primary Location: United States
Schedule Full-time
Req ID: 26005180
