Industrial Engineering Manager, Workforce Management (WFM)

CVS Health • Rhode Island, Rhode Island • 6h ago

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Position Summary

The Industrial Engineering Manager, Workforce Management leads the development and improvement of labor standards that support efficient staffing across a large retail store network. This role manages and mentors a senior analyst while partnering with cross-functional teams to ensure labor models, budgets, and demand plans are aligned. The work directly supports accurate labor allocation and better operational outcomes for stores.

Optional highlights:

Opportunity to lead and develop analytical talent

High visibility role supporting large-scale retail operations

Key Responsibilities:

Team

Lead and mentor a senior analyst, guiding them in solving complex technical problems, improving their analytical skills, and supporting their professional development

Act as a role model for a culture of excellence, collaboration, and innovation within the team

Collaborate with leadership to refine individual team roadmaps, ensuring alignment with broader organizational objectives.

Provide strategic direction for the team, ensuring goals are met with efficiency and accuracy

Scheduling/Demand

Own the IE portion of adhoc analysis, ensuring accurate labor placement for the stores

Ensure efficient communications with the demand and budget teams on adjustments

Provide recommendations for scheduling system troubleshooting and field questions

Labor

Develop and validate labor standards for front store workstations, ensuring accuracy, efficiency, and alignment with organizational goals.

Conduct labor analysis to assess the impact of process changes and evolving operational workflows.

Understand and forecast the implications of workload changes on labor requirements and productivity.

Produce clear and compelling presentations to leadership, offering informed recommendations for improvements in labor allocation

Serve as a subject matter expert on front store workstation operations, maintaining a deep understanding of workload implications and labor efficiency across the network.

Budget

Oversee front store workstations ensuring labor standards, volumetrics, and budget calculations are aligned for optimal labor allocation.

Work with the front store budget team to ensure annual and quarterly budget updates align with engineered labor standards and demand setup.

Cross Functional Relations

Cultivate and maintain strong working relationships with internal and external stakeholders, including the broader WFM team, front store workstation partners, and leadership.

Work collaboratively to ensure alignment across teams and effective execution of initiatives.

Qualifications:

Bachelor's in Industrial Engineering, or related field

Minimum of 4 years of experience in industrial engineering, workforce management, or labor optimization, with at least 1-2 years in a leadership or managerial role.

Experience with labor standards development

Proven ability to lead and develop teams, foster collaboration, and mentor senior analysts.

Communication and presentation skills, with the ability to present complex data to leadership.

Preferred Skills:

Experience with labor standards development, volumetric analysis, and budget forecasting.

Expertise in workforce management systems, scheduling systems, and labor analytics.

Experience with Standards Pro and UMT.

Strong problem-solving skills and the ability to think critically in a fast-paced, evolving environment.

Education

Bachelor's degree required, or equivalent work experience

Anticipated Weekly Hours

Time Type

Full time

Pay Range

The typical pay range for this role is:

$66,330.00 - $145,860.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan .

No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 04/08/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

CVS Health is an equal opportunity/affirmative action employer, including Disability/Protected Veteran - committed to diversity in the workplace.

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