Summary The position is at the full performance level located in the Department of Veterans Affairs (VA), Veterans Health Administration (VHA), at the Tibor Rubin VA Medical Center Long Beach in the Medicine Health Care Group. This unique and complex job requires a diverse knowledge of healthcare analysis, technical expertise, effective and flexible interpersonal skills (consultation, training, team leading, networking), and analytical skills in a clinical setting. Responsibilities Collects data on clinical and administrative performance management information including running reports and providing analysis of facility data including utilization management, performance measures, performance improvement initiatives, continuous readiness programs, peer review, patient safety and inpatient performance measures such as ORYX and LINKS. Contributes to the strategic planning and administrative management of data through assessing, organizing, developing, managing, and evaluating the organization database. Responsible for developing and maintaining a data warehouse that supports and promotes health informatics action plans and continual improvement in administrative and clinical quality and patient safety. Provides advanced qualitative and quantitative analysis and evaluation concerning clinical measures and in meeting established goals and objectives including staffing variance. Research, organize, compile, summarize and analyze data and information for assigned special projects. Provides statistical reports and evaluated information for effective direction in program operations. Independently plans and initiates fact finding, qualitative, and quantitative analysis, providing and analyzing data and developing recommendations from a variety of alternatives, and identifying ways to optimize efficiency and resource utilization. Conducts in-depth analysis and overall staffing needs for the agency through qualitative and quantitative analysis for the healthcare group and specialty services. Identifies scenarios of a financial, operational or clinical nature for analysis, completes analysis and takes action to remedy problems identified through analysis, and collaborates and coordinates system level changes that influence efficiency, quality, and/or cost for organizational operations. Other duties as assigned. Work Schedule: Full Time, 40 hours a week. Monday to Friday, 8:00 am to 4:30 pm. Virtual: This is not a virtual position. Position Description/PD#: Management & Program Analyst/PD13163O Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Authorized Permanent Change of Station (PCS): Not Authorized Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job. To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959. Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 04/06/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-09 grade level. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: 1. Demonstrate experience managing and coordinating Medical Operations in support of the Inpatient medicine units (ICU, Med/surgical), Outpatient areas, Procedural Areas, i.e., GI Endoscopy, Nuclear Stress, Cardiac Cath Lab, Hemodialysis, Hematology-Oncology Infusion Clinic, Dermatology MOHS procedures, and the Emergency Department. 2. Experience in managing medical labor and equipment contracts. Write the statement of work for the contract requirements utilized to support the procedural areas. 3. Experience in managing clinical appointment grids for new and established patients, evaluating utilization, and capacity to see patients. 4. Experience in credentialing, i.e., medical providers, nurse practitioners, fee basis. Understand OPPE/FPPE. 5. Experience analyzing and using data to evaluate clinical access and wait time data (e.g., clinic capacity, scheduling, missed opportunities) to recommend or implement changes that improve veterans' access to care and corresponding performance metric. 6. Using data from different databases to develop reports to improve clinical operations OR Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have Ph.D. or equivalent doctoral degree, 3 full years of progressively higher level graduate education leading to such a degree, or LL.B. if related. OR Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Additional Information Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act. Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. This job opportunity announcement may be used to fill additional vacancies. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.
