2nd shift Customer Service Representative

Robert Half • Hebron, KY • 1d ago

Description

The Service Team is looking to add new members with a strong Customer Service mentality! 2nd shift Service Coordinators are needed to help customers navigate. These coordinators remain highly professional, courteous, and knowledgeable whilst working with customers and vendors alike.

Responsibilities:

Provide excellent customer service while speaking with customers and vendors, in accordance with training

Resolve on-demand customer requests and provide customers with product and service information

Communicate clear expectations of costs and estimated time of arrival

Follow up with customers in a timely manner to keep them informed

Create service estimates, complete billing process and collect payments

Use sales skills to overcome customer objections and persuade prospects to proceed with service rather than shopping competitors

Provide sales information to interested prospects and forward contact information to an Inside Sales team member when necessary

Identify and escalate priority issues and route calls to appropriate resource

Achieve monthly targets for close percentage, gross profit per job and other targets

Qualifications:

Two-year Associated Degree preferred, minimum High School diploma

Experience in (inbound and outbound) sales and customer service preferred

Logistics coordinators, freight brokers, dispatching experience is a plus

Able to provide exceptional customer service and amicably resolve disputes with customers and vendors

Able to work under pressure and handle multiple requests

Multi-tasking and Attention to detail are required

This position requires sitting at a work station carrying out a variety of both manual and computerized data entry and processing tasks

Experience effectively using computers and learning new computer programs

One weekend shift per week required

Flexibility with schedule to assist with a 24/7 365 environment (Will be required to work some holidays)

Please note that this Job Description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Requirements Answering Inbound Calls, Call Center Customer Service, Customer Service, Data Entry, Email Correspondence, Inbound Outbound Calls, Microsoft Excel, Microsoft Word, Order Entry, Schedule Appointments, Logistics TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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