Technical Account Manager - Pulp & Paper (Central Maine)

DuBois Chemicals • Cincinnati, OH • 1h ago

This job was posted by https://joblink.maine.gov : For more information, please see: https://joblink.maine.gov/jobs/1305621

DuBois Chemicals is seeking an experienced high-level Technical Account Manager (TAM) to bridge the gap between the companys technical paper and pulp product offerings and its customers needs; acting as a technical advisor to key Dubois customer accounts, ensuring that operational challenges are clearly defined and that the solutions implemented are achieving the full potential in improving the customers operations.

\ The TAM is responsible for leveraging deep paper mills operational knowledge, DuBois product knowledge, proactive problem-solving and relationship building to drive adoption and retention of DuBois chemistries at high-value accounts. TAM will work closely with Sales, Portfolio, Research and Development (R&D), and support functions to accomplish their goals. Demonstrate the companys core competencies of communication, customer focus, innovation, integrity & ethics, lean & safety, and passion to succeed.

\ DuBois brands have been recognized as the technical leader for over one hundred years with unparalleled technology and service. No other company offers the performance value of our product offerings. Our laboratories continue a tradition of developing innovative technologies that are on the cutting edge of continuous improvement for the manufacturing industry. DuBois scientists are globally located in Research & Development (R&D) Centers of Excellence to better serve our customers needs. Their combined knowledge and application expertise contribute to the performance and value our customers have come to expect.

Key Responsibilities:

Serve as the primary technical point of contact, building trust and

strong relationships within paper mill accounts.

Effectively offer strategic advice, best practices, and proactive

recommendations for product implementation and optimization.

Address complex product-related queries, resolve issues quickly and

minimize business disruption for the customer.

Maintain in-depth knowledge of DuBois specialty chemical solutions

and the customers unique technical environment.

Educate customers on new features and best practices to drive

optimal product adoption and usage.

Work closely with the District Sales Manager to develop strategic

account plans and manage an opportunity pipeline in Customer Relationship Management (CRM).

Lead technical check-ins and actively participate and contribute

during Business Reviews ensuring clear quantification and articulation of the value DuBois solutions create for the customer.

Effectively collaborate with the customer and our company internal

teams (Sales, Service, R&D, Portfolio Management) to ensure we are delivering on our promises to the customer.

Provide regular feedback from the customer to the Portfolio

Management and Research & Development teams.

Consistent presence at customer site to ensure adequate service and

support coverage, prevent churn and increase sales and profitability.

Must be able to perform the essential functions with or without

accommodation.

Minimum position qualifications:

10+ years experience with Paper and Pulp specialty chemical

solutions, technical support, and account management is required.

Excellent customer service skills to build and maintain positive

customer relationships.

Ability to solve customers technical challenges and assist with

improvement process utilizing product knowledge.

Document and communicate service findings for every customer visit

within CRM.

Goal oriented and initiative-taking approach to seeking new

business.

Critical thinking and problem-solving skills with attention to

detail.

Proficient in performing technical/mechanical on-site testing.

Excellent communication (oral, written) and presentation skills.

Proficient in Microsoft Office and Customer Relationship Management

(CRM) and analytical tools

Ability to work independently with minimal supervision.

Ability to travel up to 25% including overnight travel.

Education Requirements:

Bachelors degree in chemical engineering, Paper Science Engineering,

or related discipline is preferred.

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