Director of Rooms

GRAND GENEVA, LLC • Lake Geneva, WI • 19h ago

JOB REQUIREMENTS: Description We\'re seeking an energetic, visionary leader to serve as Director of Rooms at the Grand Geneva Resort & Spa. In this role, you\'ll oversee all front office and housekeeping operations, ensuring seamless, profitable performance while upholding the highest quality standards. As a key member of the Executive Committee, you\'ll influence strategic decisions that shape our AAA Four Diamond resort experience. This is an extraordinary opportunity to showcase your leadership at a prestigious, full-service destination and help us deliver the exceptional guest experiences that set us apart. Grand Geneva in Lake Geneva is a 1,300 acre, AAA Four Diamond resort and spa recognized as a Top Resort in the Midwest by Conde Nast Traveler. This award-winning, all-seasons destination features over 746 guest accommodations, the WELL Spa & Salon, two championship golf courses and an 11-hole short course, fitness facilities, a ski hill and terrain park, and 9 unique food and beverage outlets. Our name in the area means home, family and tradition. We have a strong sense of tradition, and we\'re looking to create a strong, bright future - a future that includes you. What you will be doing: Oversee rooms operations, including front office and housekeeping, to ensure smooth daily operations. Oversee vacation club operations, including reporting to board of directors and brand. Enhance the guest experience by monitoring guest satisfaction scores, address concerns, and lead initiatives to improve service quality. Lead and develop a high-performing team by recruiting, training, scheduling, and motivating staff while upholding exceptional service standards. Ensure financial performance by controlling payroll, expenses, and budgeting to align with business goals. Drive revenue and strategy through forecasting, pricing strategies, and strategic planning to maximize room revenue. Uphold cleanliness and quality, ensuring guest areas meet brand standards and housekeeping maintains top-tier service levels. Foster cross-department collaboration by maintaining strong communication and supporting other hotel leaders in achieving success. Handle guest issues and complaints while empowering staff to resolve problems and step in when needed to ensure guest satisfaction. What we are looking for: Previous experience in Rooms Operations (Housekeeping, Front Office and Guest Services) with prior management and leadership oversight, preferably as director or general manager. Demonstrates hospitality expertise and strong knowledge of housekeeping procedures, hotel registration and reservation systems, and dealing with special projects while balancing daily responsibilities. Ability to interpret and analyze financial statements to identify issues and recommend effective solutions. Experience with Opera, HotSOS, Revinate,UKG, and statistical data analysis for operational improvements... For full info follow application link. ** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/0909A04860D84C16

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