Customer Service Representative

EnerSys • Reading, PA • 2h ago

Reference #: B306997E-BFA8-4 EnerSys Advanced Systems (EAS) is a specialized division of EnerSys-a global leader in stored energy solutions for industrial applications. EAS focuses on cutting-edge energy solutions for the aerospace, defense, and medical industries. As we continue to grow, we're looking for individuals who share a passion for these industries and want to be part of an innovative, dynamic team. Certain positions at EnerSys Advanced Systems require access to information or technology that is subject to the International Traffic in Arms Regulations (ITAR) and other U.S. government security regulations. Candidates for these positions should be a "U.S. Person" under ITAR (U.S. citizen, lawful permanent resident, or a refugee/asylee) and/or otherwise comply with ITAR requirements for access rights to be considered for a position. What We Offer: Generous Time Off - 3+ weeks of paid time off, plus 11 paid holidays Comprehensive Benefits - Medical, dental, and vision coverage for employees and dependents at a discounted rate Financial & Career Growth - Life insurance, short-term disability, educational reimbursement, flexible spending accounts, and an employee stock purchase plan 401(k) Matching - 100% match at a 6% contribution level Innovative Culture - We value excellence, teamwork, and long-term relationships with stakeholders, colleagues, and customers. Through innovative technology and ongoing training, we invest in our employees' skills and career development. At EAS, we don't just build batteries - we power systems and devices that protect not only individual citizens but communities across the world. If you're excited about working in an innovative, fast-paced, high-tech environment, where your contributions make a real impact, we'd love to hear from you! Learn More About EAS

Job Purpose

The Customer Service Representative (CSR) serves as a primary liaison between the organization and its defense customers, ensuring accurate, timely, and compliant support for products and services. This role manages customer inquiries, quoting, order processing, contract requirements, and coordination while adhering to regulatory, security, and export control standards applicable to the defense industry. The CSR works cross-functionally with program management, logistics, engineering, supply chain, and quality teams to ensure customer commitments are met and operational issues are resolved efficiently.

Essential Duties and Responsibilities

Serve as the primary point of contact for defense-sector customers regarding requests for quote, orders, delivery status and product support. Process and manage customer orders, quotes, and contract requirements within internal ERP and program management systems. Coordinate with internal departments (engineering, logistics, manufacturing, supply chain, and program management) to ensure accurate and timely fulfillment of customer requirements. Monitor order status, production schedules, and shipment lead times to proactively communicate updates to customers. Support contract administration activities, ensuring compliance with contractual obligations and corporate policies. Maintain accurate documentation and records in accordance with regulatory, quality, and defense compliance requirements. Assist with issue resolution, including product discrepancies, delivery concerns, and technical inquiries, escalating as appropriate. Support export compliance requirements, including adherence to ITAR/EAR regulations where applicable. Prepare customer reports, status updates, and documentation required for program reviews or audits. Maintain strong professional relationships with internal and external stakeholders while upholding confidentiality and security standards.

Qualifications

Associate or Bachelor's degree in business administration, Supply Chain, Communications, or related, equivalent field or professional experience. 5+ years of experience in customer service, order management, or program support in a manufacturing, aerospace, or defense environment preferred. Experience working with ERP systems (BaaN, SAP, Oracle, or equivalent). Strong organizational skills and ability to manage multiple priorities in a deadline-driven environment. Excellent written and verbal communication skills. Exhibits fluency with Microsoft Office platforms such as EXCEL and WORD as well as ADOBE PRO. Ability to work effectively across cross-functional teams. Preferred Qualifications Experience supporting government or defense contracts. Familiarity with ITAR, EAR, or export compliance requirements Experience with FARS and DFARS Experience with aerospace or defense manufacturing environments. Prior experience with order management and logistics coordination in complex supply chains.

EnerSys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any @type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We use artificial intelligence to screen, assess and select applicants for open positions, including for the purposes of reviewing and ranking application materials and scoring answers to application questions. Accordingly, decisions about your application and eligibility for employment with EnerSys may be made based exclusively on the automated processing of the personal information that you submit in your application materials.

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