Client Partner

Cater2.me • Los Angeles, CA • 6h ago

Cater2.me was founded in 2010 with the goal of connecting inspired kitchens with the masses. Inspired by San Francisco's thriving farmers' markets and the abundance of passionate local chefs, we set out to transform catering by unlocking access to exceptional local food experiences.

Today, Cater2.me, an Insperience Group, LLC brand, powers corporate dining programs for companies across the country, delivering curated quality, consistent variety, and a seamless employee experience through a combination of technology and white, glove service.

At Cater2.me, Your Catering is Our Business.

POSITION OVERVIEW:

We're seeking a strategic Client Partner to complement our remote Client Solutions team by providing an elevated layer of relationship development and opportunity identification for our most valuable client accounts.

While remote Client Solutions Leads handle day-to-day client support, you'll focus on cultivating deeper personal connections, engaging senior stakeholders, and uncovering strategic growth opportunities that may not surface through routine account management.

You'll work cross-functionally to strengthen our most important relationships and maximize long-term partnership value, and also work to implement any new programs or other solutions you propose.

WHAT YOU'LL DO

Relationship Development & Stewardship

Conduct regular check-ins with top-tier clients to ensure satisfaction, gather feedback, and identify new opportunities

Cultivate deeper relationships by securing introductions to senior leadership and key decision-makers within client organizations

Execute strategic stewardship initiatives including in-person meetings, client gifts, and other relationship-building activities

Revenue Growth & Expansion

Increase customer lifetime value by building stronger relationships, uncovering incremental opportunities, and consultative upselling across Insperience Group products and services

Gain deep understanding of client goals, objectives, and organizational structure to identify teams or offices that may benefit from our services

Partner with internal teams to design creative solutions that help clients expand their use of our services. You will act as the primary driver for these initiatives, taking ownership of implementation in many instances while collaborating with supporting teams.

Present new products and features to clients on an as-needed basis to ensure they're aware of evolving offerings that enhance their experience

Coordinate with sales and fulfillment teams to align solutions with client needs and ensure smooth onboarding of new services

Client Health & Risk Management

Partner with Workplace Dining management to monitor client health metrics and proactively identify potential concerns among top-tier accounts

Work cross-functionally with Client Solutions Leads and fulfillment teams to address client needs, resolve issues, and ensure seamless continuation of high-value relationships

Conduct periodic business reviews with top clients to review relationship updates, key performance indicators, Insperience Group updates, highlights, and lowlights.

Reporting

Actively manage client cultivation and stewardship budgets, ensuring spend aligns with client tier allocations

Maintain accurate records of all client success activities, touchpoints, and cultivation investments to enable measurement of return on investment

Report on relationship-building outcomes and portfolio health to leadership, providing insights that inform decisions about cultivation strategies, tactical adjustments, and budget allocation across client tiers

WHAT YOU'LL BRING

5+ years of experience in client success, account management, business development, or strategic relationship management

Proven track record of cultivating senior-level relationships and navigating complex organizational structures

Demonstrated ability to identify and drive revenue expansion opportunities within existing accounts

Strong analytical skills with experience tracking metrics, measuring ROI, and using data to inform strategic decisions

Excellent communication and presentation skills, with ability to engage C-suite executives and key stakeholders

Experience managing budgets and resources strategically

Comfort working cross-functionally with sales, operations, and fulfillment teams

Self-motivated with strong organizational skills and attention to detail

Strategic thinker who can balance relationship-building with business objectives

Proactive problem-solver who anticipates client needs before issues arise

Results-oriented with entrepreneurial mindset

Travel Requirements: The candidate must be willing to travel to client sites for face-to-face engagements, which may account for as much as 25% of their working hours.

COMPENSATION & BENEFITS

Base Salary: $70,000

On-Target Earnings Potential (OTE): $85,000

Medical, dental, and vision insurance

PTO

A NOTE TO CANDIDATES

Cater2.me is an Equal Opportunity Employer. We are committed to building a diverse and inclusive team and do not discriminate based on any protected characteristic under federal, state, or local law.

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