Summary You will serve as a Junior Network Administrator within the Hopper Global Communications Center of HOPPER GLOBAL COMMUNICATIONS CENTER. Responsibilities You will learn and perform basic tasks by assisting higher-grade specialists with IT services in relation to that specialty area to support IT systems and services. You will participate in supporting basic IT systems and services to include installation, operation, and maintenance of automated communication systems and other desktop technologies. You will participate in the acquisition of systems housed on mainframe, minicomputer and microcomputer platforms. You will assist in supporting in the development of new processes and procedures for basic IT issues. You will assist in detecting and diagnosing IT system hardware and software faults and malfunctions. Supports efforts necessary to correct the problems. Requirements Conditions of Employment Qualifications Your resume must demonstrate at least one year of specialized experience. Specialized experience must demonstrate the following: GG-07: I have one year of information technology related experience at the next lower grade level in the federal service or private or public sector demonstrating the following four competencies, as defined: 1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. 2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. 3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. 4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. In addition to the four competencies, you must demonstrate one year of specialized experience at the next lower grade level in the federal service or private or public sector such as: 1. Focusing on learning fundamental networking concepts, Cisco device configuration, and basic troubleshooting techniques within a structured, supervised environment. 2. Assisting with router and switch configurations, monitoring network performance using basic tools, and troubleshooting common connectivity issues under the guidance of senior staff. 3. Learning and applying basic troubleshooting techniques to resolve common network connectivity problems, escalating complex issues to senior staff. 4. Assisting with maintaining network documentation, including device inventories, network diagrams, and configuration backups. 5. Shadowing senior network administrators to gain practical experience in network maintenance and troubleshooting. OR 4-year course of study leading to a bachelor's degree GG-09: I have one year of information technology related experience at the next lower grade level in the federal service or private or public sector demonstrating the following four competencies, as defined: 1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. 2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. 3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. 4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. In addition to the four competencies, you must demonstrate one year of specialized experience at the next lower grade level in the federal service or private or public sector such as: 1. Maintaining network devices, proactively monitoring network performance, resolving network incidents, implementing and managing basic security configurations, collaborating with other IT teams, and participating in on-call rotation. 2. Participating with higher-grade specialists to install, configure, and maintain Cisco routers, switches, firewalls, and encryption devices. Learning to monitor network performance using various tools and proactively identifying and resolving performance bottlenecks and potential issues. 3. Assisting with managing network security configurations, including access control lists (ACLs), firewall rules, and VPN tunnels. 4. Assisting with troubleshooting network connectivity problems, utilizing diagnostic tools and techniques to isolate and resolve root causes. Assisting with developing and maintaining accurate network documentation, including device inventories, network diagrams, and configuration backups. 5. Collaborating with other IT teams on cross-functional projects, ensuring seamless network integration. OR Master's or equivalent graduate degree OR 2 full years of progressively higher level graduate education leading to such a degree OR LL.B. or J.D., if related Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/#url=List-by-Occupational-Series Additional qualification information can be found from the following DON DCIPS policy website: https://www.secnav.navy.mil/doni/Naval%20Intelligence%20Activity/Chapter%205%20-%20Employment%20and%20Placement.pdf Education Education Substitution If you are using education to meet all or part of the qualification requirements, you must submit a copy of your transcripts or an itemized list of college courses which includes equivalent information from the transcript (course title, semester/quarter hours, and grade/degree earned) in your resume. See OPM's General Policies for information on crediting education. Foreign Education: Required for vacancies with Positive Education or Education Substitution Education completed in foreign colleges or universities may be used to meet the qualification requirements if the applicant can provide documentation indicating that the foreign education is comparable to that received in an accredited educational institution in the United States. It is the responsibility of the applicant to provide such evidence when applying for further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html Recent Grad Recent graduates who completed a qualifying associates, bachelors, masters, professional, doctorate, vocational or technical degree or certificate within the last two years of the closing date of the announcement. Also, veterans who were unable to apply within two years of receiving my degree, due to military service obligations but are still within six years of graduation completion date with a qualifying degree. Additional Information This position is covered by the Department of Defense Priority Placement Program. Additional vacancies may be filled by this announcement. A tentative offer of employment will be rescinded if the selectee fails to meet the pre-employment requirements, including failure to report to any of the scheduled appointments. Federal annuitant information: The selection of an annuitant is subject to the Department of Defense and Department of the Navy policy on the employment of annuitants. Policy information may be found at: http://www.secnav.navy.mil/donhr/Documents/CivilianJobs/FedCivAnnuitants.pdf During the application process you will have the ability to opt-in to make your resume available to hiring managers in the agency who have similar positions in the local commuting area. Depending on the hiring organization and the position being filled, job requirements (e.g., security clearance, travel, drug testing, financial disclosure filing, bargaining unit status, etc.) may vary. Other hiring managers filling similar positions may offer relocation expense reimbursement and/or may offer recruitment incentives for new employees, depending on funding availability and in accordance with policy. If you opt-in and are referred on a certificate, your resume will be available to other hiring managers for 180-days from the date the job announcement closes. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions. ICTAP does not apply to Excepted Service positions. Recruitment incentives may be authorized to eligible new hires. PPP applicants will be placed at the FPL, if determined Well Qualified (WQ). To receive priority consideration, the FPL must be the same grade level or equivalent of the retained grade or the grade held immediately prior to separation. All Defense Intelligence positions under the Defense Civilian Intelligence Personnel System (DCIPS) are in the excepted service by specific statue, 10 U.S.C. 1601. This position is in the excepted service and does not confer competitive status. For more information on the DCIPS occupational structure click here. For more information about career advancement in DCIPS click here. This position is designated as a Cyber Workforce position in the DoD Cyber Workforce Framework (DCWF) primary work role of (44) and, as a condition of employment, the incumbent of the position is required to maintain qualifications in accordance with DON Cyber Workforce Program requirements of SECNAV M-5239.2. This designation requires: - The incumbent participate in continuous learning (CL) program as described in SECNAVINST 5239.20A and SECNAV M-5239.2. An annual 20 hour minimum of Cyber Workforce related continuous learning must be documented in a current individual development plan signed by both the employee and supervisor. - The incumbent must obtain the required credentials within 12 months of appointment and maintain credentials as described in SECNAV M-5239.2 for DCWF role of (441) proficiency level (Basic). For more information, review SECNAV M-5239.2 Chapter 3, paragraph b (1) (g) 1. *Failure to meet a condition of employment may result in disciplinary and/or adverse action up to removal from Federal service. Salary: GG-07: $81,901 - $111,935 GG-09: $94,909 - $129,717
