Customer Account Specialist

MRA-THE MANAGEMENT ASSN INC • Menomonee Falls, WI • 1h ago

JOB REQUIREMENTS: Customer Account Specialist Winco Stamping Menomonee
Falls, WI Are you a proactive relationship-builder who thrives in a
dynamic environment? Are you confident in your ability to organize,
remain customer-focused, and thrive on both strategy and execution? Do
you take pride in keeping communication smooth and details sharp? If
this sounds like you, and you\'re ready to deepen your quality expertise
in a collaborative, high-performance environment, let\'s build something
great together. ABOUT WINCO STAMPING At Winco Stamping, we deliver
On-Time, Quality Metal Stampings, and our passion lies in Forming Metals
& Relationships! Our dedication to excellence permeates every aspect of
our operations, from our talented team and superior products to the
comprehensive benefit and compensation plans we offer. We prioritize our
customers and employees, striving not only to meet but exceed their
expectations at every turn. As an ISO-certified company, we prioritize
quality management and continuous improvement to ensure precision and
efficiency in our manufacturing processes, while also minimizing waste
and environmental impact. At Winco, we embrace innovation, teamwork, and
integrity, valuing each team member\'s contribution and commitment to
achieving our goals. JOB DESCRIPTION The Customer Account Specialist
plays a key role in maintaining and growing customer relationships. This
position supports account retention, sales development, and order
management through proactive communication, service ownership, and
customer-centric collaboration. JOB DETAILS Salary Starting at
\$47K-\$60K BOE Hours First Shift RESPONSIBILITIES Customer Check-In &
Relationship Growth: Conduct proactive, structured customer check-ins.
Capture insights, identify future opportunities, and ensure customer
needs are being met. Provide feedback to the sales and marketing teams
to support strategic planning. Customer Service Request (CSR) Ownership:
Manage customer service requests to resolution with minimal handoff.
Focus on first-touch resolution, timely communication, and full
ownership of the customer experience. Opportunity Escalation: Monitor
customer activity and communication for signs of risk or opportunity.
Escalate quoting, lost business, or silent accounts to Business
Development Managers (BDMs) or Sales Representatives. Help support the
sales pipeline by identifying re-engagement opportunities or potential
for expanded service. Program & Order Management: Oversee how customers
purchase from us including blanket orders, forecasts, and stocking
programs. Coordinate with internal teams to ensure availability and
delivery accuracy. Maintain accurate records and forecasting to support
smooth supply continuity. High-Touch, Low-Maintenance Engagement: Build
strong customer relationships through responsiveness, attention to
detail, and... For full info follow application link. MRA is an Equal
Opportunity/Affirmative Action Employer *** APPLICATION
INSTRUCTIONS: Apply Online: ipc.us/t/CA43FB4A50FA42A6

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