Company description
Arc is the leading creative engine within Publicis's group of commerce agencies. In an era of unprecedented change, where shopping happens anywhere and everywhere, we believe that brands not present at the moment of desire will be resisted. Which is why everything we do is in service of creating Irresistible Commerce - breakthrough creative solutions fueled by data-driven insights. It's a proven approach that's earned us recognition as WARC's #1 Specialty Retail Agency, along with accolades from Adweek, ANA Reggie Awards, and Effies. And we do it all in an irresistible culture that's put Arc on the AdAge Best Places to Work list.
Overview
An Account Supervisor demonstrates market insights and contributes to the strategic marketing plan. Provides day-to-day leadership of the strategic plan execution and ensures creative product achieves client's and agency's objectives. The Account Supervisor also oversees the day-to-day execution and ensures high-quality, cost-effective results. This role is responsible for improving the client's budget by looking for timely, strategic solutions.
Responsibilities
Client
Acts as a client advisor for strategic marketing issues; partners with client to develop marketing strategies that inform creative briefs
Communicates with client regularly to obtain updates on the client's business
Contributes ideas for innovative, comprehensive marketing solutions that build the client's brand with local financial advisors
Draws on knowledge of the integrated communications industry and theory to create innovative, comprehensive marketing solutions that build the client's brand with local financial advisors
Anticipates potential changes and obstacles with the client's business and/or our relationship and involves the appropriate resources to bring resolution requirements
Projects optimism and calm in the face of challenges
Has global knowledge of client and brand initiatives, also has a grasp on client competitors
Analyzes and communicates in market results and monitors brand threats and opportunities
Possesses a thorough understanding of the client's business, brands and industry, including the client's cost and time parameters
Leverages business knowledge and knowledge of client's business objectives to meet or exceed client delivery
Builds strong, trusting client relationships to build hunger for bold, untested ideas
Understands client's communications measurement tools well enough to influence decisions related to results
Conducts all client meetings
Facilitates development and delivery of all value-added requests
Presents new ideas and innovative approaches to solving client business issues
Identifies opportunities and makes suggestions for action
Responsible for obtaining client's approval on production cost estimates
Obtains final client approvals
Works with client to find opportunities for future improvements
Oversees the fulfillment of competitive requests
Presents ideas with clarity and persuasive impact
Creative
Provides business information to and develops creative briefs with Planning
Oversees execution from initial concept through final measurement
Ensures creative product is developed according to deliverables
Anticipates issues in the creative and production processes and works to avoid them
Addresses client/internal questions related to the briefs throughout the creative process
Provides guidance and oversees timing, budget and legal for creative briefing
Provides meaningful feedback on the creative brief, possesses proven creative influence
Conducts testing meetings; identifies key findings and creative implications
Ensures the archiving of creative work and strategic documents
Project Management
Collaborates with strategy, media and creative teams in the development of the agency's recommendation for advertising mix
Collaborates with VP, Director to develop yearly deliverables plan and production budge
Monitors project scope and helps define project resource requirements
Optimizes use of team's time and resources on each project
Helps others execute complex ideas
Manages ways to bring ideas to life across departments and within budget and timing parameters
Gains support and ownership of all key stakeholders to execute project plans on time and budget
Conducts production meeting and internal and external reviews of work
Approves individual project plans and timelines
Reviews production cost estimates and confirms client approval
Troubleshoots issues with cross-functional Account team daily
Maintains quality assurance and continually improves work processes driving toward flawless execution that exceed client expectations
Supervises the writing of weekly status report and attends internal and external status meetings
Determines alternate methods of meeting project deadlines/goals
Understands P&L issues and finds opportunities to reduce costs
Understands the meaning and impact of key financial measures and how to use financial analysis to create project cost and budgeting
Leadership
Creates a positive agency/team culture
Reinforces roles and accountabilities internally and with the client
Sees opportunities to incorporate sister agencies and ensures strategic alignment
Encourages the team to contribute new, innovative ideas for improving the agency's strategic, competitive advantage
Helps people see how they fit into the account's and agency's vision
Confronts others constructively on important issues and problems
Deals well with conflict and overcomes objections
Finds opportunities to use the entire agency and sister companies to get the best ideas to market
Guides, advises, assistants and stimulates all team members with the explicit goal of developing the agency's account management talent
Is concerned with agency's profitability, and is alert to opportunities to build additional business from clients
Demonstrates a dedication to the agency "team" as part of a positive approach about the work, the client, and agency staff that is involved
Demonstrate unity behind team and agency decision-making
Qualifications
6+ years experience
Works seamlessly across agency functions
Manages conflict in a way that moves the team forward
Approaches each assignment with curiosity, open-mindedness and forward-thinking
Shares information, ideas and opinions in a way that contributes to solutions
Collaborative team member that actively seeks out and tries to understand the opinions of others. Listens well
Effectively communicates, informs and involves others to achieve shared objective
Passionate about ideas, brands, the agency and our clients' business
Looks for opportunities to expand current relationships
Demonstrates a strong work ethic that is determined, tenacious and tireless, a bias for action and extraordinary dedication to results
Is comfortable with uncertainty, change and pressure
Thinks through problems by quickly narrowing in on core issues and identifying innovative and effective solutions
Stays abreast of industry, client and category trends
Generates and pursues innovative ideas to improve the client's and the agency's business
Works to pursue the of best creative ideas and creates an environment supportive of the best creative
Acts in accordance with a set of world class professionals and personal standards
Additional information
As part of the Publics Groupe, we believe in the Power of One. And that starts with our people! To do powerful things, we offer powerful resources. Our best-in-class wellness and benefits offerings include:
Paid Family Care for parents and caregivers for 12 weeks or more
Monetary assistance and support for Adoption, Surrogacy and Fertility
Monetary assistance and support for pet adoption
Employee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balance
Tuition Assistance
Paid time off that includes Flexible Time off Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days, and more
Matching Gifts programs
Flexible working arrangements
'Work Your World' Program encouraging employees to work from anywhere Publicis Groupe has an office for up to 6 weeks a year (based upon eligibility)
Business Resource Groups that support multiple affinities and alliances
The benefits offerings listed are available to eligible U.S. Based employees, are reviewed on an annual basis, and are governed by the terms of the applicable plan documents
Arc is an Equal Opportunity Employer. Our employment decisions are made without regard to actual or perceived race, color, ethnicity, religion, creed, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, childbirth and related medical conditions, national origin, ancestry, citizenship status, age, disability, medical condition as defined by applicable state law, genetic information, marital status, military service and veteran status, or any other characteristic protected by applicable federal, state or local laws and ordinances.
If you require accommodation or assistance with the application or onboarding process specifically, please contact USMSTACompliance@publicis.com.
All your information will be kept confidential according to EEO guidelines.
Compensation Range: $75,050.00 - $107,835.00 annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 05/01/2026.
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