Public Records Specialist

Robert Half • Homewood, IL • 5h ago

Description

Under the supervision of the Support Services Manager, the Public Records Specialist is responsible for processing Freedom of Information Act (FOIA) requests, subpoena requests, administrative audio requests, and performing other assigned job responsibilities. This role includes but not limited to, gathering and providing documentation, such as 9-1-1 and non-emergency telephone audio, dispatch audio, and incident recalls from the Computer Aided Dispatch (CAD) and audio recording systems. The specialist ensures compliance with public records policies while maintaining strict confidentiality. This position is intended to be remote with minimal physical demands and site visits only when mandatory. The role requires repetitive listening to sensitive or potentially traumatic emergency calls. Attention to detail and strong time management skills are essential.

Job Duties - Handle FOIA, subpoena, and administrative audio requests via the designated system (e.g, HelpDesk). - Identify and gather required information for requests through established protocols. - Utilize the Cook County State's Attorney's SAO NICE Evidence Central Portal for processing and delivering records when applicable. - Ensure timely and accurate preparation and delivery of requested documentation. - Maintain records of all requests and interactions using HelpDesk to track and organize request statuses. - Verify the accuracy and completeness of all records before submission. - Respond to inquiries professionally. - Escalate issues or complaints to Support Services Manager as appropriate. - Coordinates with other departments and maintenance of public records policies and procedures. - Adhere to confidentiality standards, ensuring protection of sensitive information. - Participate in training and stay updated on applicable local state and federal laws and technologies. - Perform additional assigned tasks as needed to support organizational goals.

Minimum Qualifications - Must be 20 years of age or older. - High school diploma or GED equivalent. - At least one (1) year of experience in customer service, records management, or communication, or an equivalent combination of related education and experience. - Reliable transportation. - A minimum typing speed of 35 words per minute (WPM). - Access to the internet

The pay range for this position is $24 to $28. Benefits available to contract/contract professionals, include medical, vision, dental, and life and disability insurance. Hired contract/contract professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.

Requirements FOIA Requests, Subpoenas

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. Robert Half is not a law firm and does not provide legal representation. Robert Half project lawyers do not constitute a law firm among themselves. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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