Do you have a passion for making people smile? Love providing outstanding customer service? Enjoy meeting new people? If so, we have an opportunity for you!

The Woman's Locker Room Receptionist is responsible for greeting, supporting, and ensuring members' needs are addressed in a timely manner! This individual will be the first point of contact for members and is responsible for partnering with multiple departments to ensure members' concerns are handled in a timely manner.

Rate of Pay: $18.00 per hour, plus 5% commission. This is role is considered entry-level.

Schedule:

Monday: Off

Tuesday: 11:00am-7:00pm

Wednesday: 11:00am-7:00pm

Thursday: 11:00am-7:00p

Friday: 9:00am-4:00pm

Saturday: 9:00am-5:00pm

Sunday: Off

Job Responsibilities:

Responding to needs within the locker room and partnering with other departments to ensure they are addressed.

Assigning and assisting members with locker rentals and locker room amenities.

Assisting member with spa appointment bookings and checking out products.

Answering phones: responding to inquiries and booking service appointments

Exhibit excellent customer service skills at all times

Complete job duties at times multitasking

Maintain a clean and organized workspace for the reception associates

Handle difficult situations in a calm manner while remaining professional

Communicate effectively with team members and management

Performing regular locker room walk throughs

Requirements

Similar experience preferred

Great communication skills with the ability to handle difficult situations

Must be available to work various shifts & holidays (early mornings, late evenings and weekends)

Must be able to work well in a team setting

Great organizational and time management skills

The physical demands include, but are not limited to, standing, sitting, walking, lifting, carrying, reaching, handling, kneeling, crouching and bending.

Benefits

Time Off & Retirement

Paid Time Off

401(k) with company match up to 3%

Value Sharing (Profit sharing)

Holiday Bonus

Paid Parental Leave

Health & Wellness:

Comprehensive health, vision, and dental insurance

HSA and FSA enrollment options

Short- & Long-Term Disability options

Life Insurance: Basic coverage equivalent to annual income, with voluntary options for additional coverage

Long-Term Care options: Coverage up to 50% of annual income

Accident and Critical Illness Insurance

EAP (Employee Assistance Program)

Pet Insurance through MetLife

Employee Perks:

Free workout privileges

Employee discounts in the Pro Shop, Spa & Salon services and in the Market

Parking and transit benefits (pre-tax deduction)

Access to Tickets at Work discounts

Tuition reimbursement

Diversity, Inclusion, and Belonging Matters:

East Bank Club commits to a culture of inclusion and belonging characterized by connection across our similarities and differences. We honor the dignity of all employees by enabling each to reach their fullest potential and, by doing so, better serve our members. We serve a diverse group of members and recognize the importance of diversity and inclusion in enriching the employee and member experience required to support our mission. EBC is committed to attracting, retaining, and developing employees with varying identities and backgrounds.

East Bank Club is an Equal Opportunity Employer and drug/smoke-free workplace.

East Bank Club

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Woman's Locker Room Receptionist