Summary OUR MISSION: To fulfill President Lincoln's promise "To care for those who have served in our nation's military and for their families, caregivers, and survivors" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate whole health care to Veterans? Responsibilities This position is located at the Clement J. Zablocki VA Medical Center, Milwaukee, WI (695)-a Level 1a Complexity VHA Facility. This position is organizationally aligned under the Medical Information Systems Division to the Program Manager of Benefits Management. The employee serves as a program analyst performing analytical and evaluative work of programmatic aspects of organizational operations and management. Assignments involve data gathering, analysis, and interpretation. The employee supervises Medical Supports Assistants assigned throughout Benefits Management . DUTIES: Provides administrative and business support to the Program manager of Benefits Management in meeting local and national mandates for performance measures. Assists the Program manager of Benefits Management with gathering and interpreting performance data, financial data, and workload data. Assists SMA with human resource tracking, VATAS, and other administrative activities within Benefits Management. Formulates recommendations for modifying, revising, and/or implementing procedures to improve the effectiveness and efficiency of Division programs. Responsible for solving problems through the selection and application of a variety of standard analytical techniques and procedures. Reviews information and applies standard analytical techniques. Skill in applying analytical and evaluative techniques to the identification, consideration and resolution of issues and problems of a procedural and /or factual nature. Skill in conducing interviews with supervisors and employees to obtain information necessary to evaluate and analyze the issues of the assignments. Reviews work completion reports to ensure accuracy and compliance with organizational standards. Establishes, directs, and manages a complex system of clerical support. Exercises human resources responsibility by initiating requests for recruitment, interviewing and selecting employees, planning and assigning work, and maintaining accurate and current position descriptions. Sets priorities and establishes schedules, evaluates performance, identifies training needs, provides counsel, and recommends disciplinary action as required. Work Schedule: 8:00am to 4:30pm; Monday through Friday. Telework: This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Supervisory Program Analyst/PD252840 Relocation/Recruitment Incentives: Not authorized. Critical Skills Incentive (CSI): Not approved. Permanent Change of Station (PCS): Not authorized. Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you may/will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 03/20/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-9 position you must have served 52 weeks at the GS-7. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. SPECIALIZED EXPERIENCE (GS-9 Level): Do you have one full year of specialized experience at the next lower grade (GS-7) that has equipped you with the particular knowledge, skills and abilities (KSA's) to perform successfully the duties of the position, and that is typically in or related to the position to be filled? Specialized experience includes, but is not limited to: The ability to appropriately and courteously relate to internal and external customers. Maintenance of confidentiality of patient/employee information, electronic and print. The ability to work and function in the medical center in a safe manner, including infection control and the correct operation of equipment. The skill in applying analytical and evaluative techniques to the identification, consideration and resolution of issues and problems of a procedural and /or factual nature. Knowledge of the principles, concepts, and methodology of line programs. OR EDUCATION (GS-9 Level): I am substituting education for the experience required for the GS-9 level which is 2 full years of progressively higher level graduate education leading to Master's Degree or a Master's or equivalent graduate degree. This education must demonstrate the knowledge, skills, and abilities necessary to do the work of this position. OR COMBINATION OF SPECIALIZED EXPERIENCE AND EDUCATION (GS-9 Level): I possess a combination of education and experience to qualify at the GS-9 level. (TRANSCRIPTS REQUIRED) You will be rated on the following Competencies for this position: Compliance Lead or Supervise Organizational Performance Analysis Problem Solving Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is sedentary. It occasionally requires carrying of light objects such as files, books and papers; some walking, standing and bending. No special physical qualifications are required. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Additional Information This job opportunity announcement may be used to fill additional vacancies. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.
