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Account Manager

Otis Elevator Company • Kentwood, MI • 11h ago

Date Posted:

2026-03-13

Country:

United States of America

Location:

OT116: CVG - Kentwood (Grd Rapids),MI 3765 Broadmoor SE, Kentwood, MI, 49512 USA

Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity?

Otis is growing and we are recruiting a Account Manager to cover the Lansing, MI territory and reporting to the Michigan Service Sales & Ops Manager. The main goal of the role is to maintain a portfolio of customers through providing excellent customer service and account management with additional responsibility for selling incremental repair projects.

On a typical day you will:

Manage a portfolio of elevator units through maintaining good working relationships with existing customers

Serve as primary contact for timely resolution of customer needs surrounding inquiries

Develop your own sales strategy to achieve sales targets

Use Otis' sales tools to effectively track opportunities, pipeline, and forecast sales results

Conduct sales negotiations and close deals

Collaborate with fellow team members, including other sales representatives and field colleagues

What you will need to be successful:

You have a business or technical degree or have completed training as a technician or technical business administrator, and preferred relevant prior work experience

You have initial experience in the sale of technical service agreements requiring consultation.

You have a strong customer and service orientation, including excellent interpersonal skills

You are characterized by a high level of commitment and reliability.

You are target focused, with the ability to work at pace in a demanding, complex, corporate organization

What's In it For Me / Benefits

You will receive a long-term employment contract with the world market leader in a crisis-proof industry.

Benefits:

Otis currently provides our colleagues with the following benefits:

401(k) plan that includes generous company match and a separate automatic retirement contribution

Comprehensive medical, prescription drug, dental and vision coverage for colleagues and their eligible dependents, beginning on their first day of employment

Three weeks paid vacation and paid company holidays

Paid sick leave - Employee assistance and wellness incentive programs

Life insurance and disability coverage

Voluntary benefits, such as legal, pet, home, and auto insurance

Birth/adoption and parental leave benefits

Adoption assistance

Tuition reimbursement program

Peer recognition and service anniversary awards, as well as spot performance bonus opportunities

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge.?

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here (https://www.otis.com/en/us/our-company/esg) .

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