Customer Service Representative

Management Business Solutions • Wyoming, MI • 1h ago

SUMMARY: Management Business Solutions is seeking a highly motivated and customer-focused individual to join our client's team as a Customer Service Representative in Grand Rapids, MI area. As a Customer Service Representative, you will play a vital role in ensuring exceptional customer satisfaction and maintaining positive relationships with our valued clients.

RESPONSIBILITIES:**

Respond promptly and courteously to customer inquiries, complaints, and requests via phone.

Listen attentively to customer concerns, analyze problems, and find appropriate resolutions.

Maintain effective communication and collaboration with various departments. This ensures that you can access the necessary resources, gather relevant information, and provide accurate responses to citizens' complaints or inquiries.

Familiarize yourself with the payment processes and systems used within the organization.

Act as a liaison between the citizens and the relevant departments.

Maintain accurate records of all communication, updates, and resolutions related to the citizens' inquiries or service needs.

Other duties assigned.

QUALIFICATIONS:**

High school diploma or equivalent; further education in customer service or related field is a plus.

At least one year of experience in a contact center or dispatch operations is preferred.

Bilingual in Spanish is preferred.

Minimum of one year of experience practical exposure to managing and optimizing various aspects of business operations.

Excellent verbal and written communication skills.

Strong problem-solving abilities and the ability to remain calm under pressure.

Proficient in using customer service software, CRM systems, and Microsoft Office Suite.

Ability to multitask, prioritize, and manage time effectively.

Positive attitude, patience, and a genuine passion for helping others.

Flexibility to work in shifts, including evenings, weekends, and holidays if required.

MANAGEMENT BUSINESS SOLUTIONS IS AN EQUAL-OPPORTUNITY EMPLOYER**

Similar Jobs

Category Manager

Corewell Health • Grand Rapids, MI • 1h ago

Management & Administrative

About Corewell Health Our new name signals our bold commitment to health and wellness. At our core, we are here to help people be well so they can live their healthiest life possible. Through health care and health cover...

1h ago

Go to Apply

Neuroscience Account Manager Psychiatry Grand Rap

VANDA PHARMACEUTICALS INC • Grand Rapids, MI • 7h ago

Management & Administrative

Description Vanda Pharmaceuticals (NASDAQ: VNDA) is a specialty pharmaceutical company focused on the development and commercialization of novel therapies to address high unmet medical needs and improve the lives of pati...

7h ago

Go to Apply

Code Compliance Officer II

City of Grand Rapids • Grand Rapids, MI • 7h ago

Management & Administrative

Nature of Work The purpose of this job is to conduct independent inspections of properties for housing, nuisance, zoning, and building maintenance code violations or other assigned codes pertinent to the function of hous...

7h ago

Go to Apply

Customer Service Associate I

Family Dollar • Grand Rapids, MI • 1d ago

Management & Administrative

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with questions and recommend...

1d ago

Go to Apply

Supply Chain Manager

Robert Half • Holland, MI • 1d ago

Management & Administrative

Description We are looking for an experienced and detail-oriented Supply Chain Manager to oversee logistics operations, inventory control, and warehouse management. This role involves leading a team to ensure efficient m...

1d ago

Go to Apply

Part Sales Manager - Part Time

AutoZone, Inc. • Lowell, MI • 1d ago

Management & Administrative

Job Description AutoZone's Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge an...

1d ago

Go to Apply

Part Sales Manager - Part Time

AutoZone, Inc. • Grand Rapids, MI • 1d ago

Management & Administrative

1d ago

Go to Apply

Part Sales Manager - Part Time

AutoZone, Inc. • Grand Rapids, MI • 1d ago

Management & Administrative

1d ago

Go to Apply

PwC Technology - Quality Management Lead

PwC • Grand Rapids, MI • 3d ago

Management & Administrative

Specialty/Competency: IFS - Internal Firm Services - Other Industry/Sector: Not Applicable Time Type: Full time Travel Requirements: Up to 20% At PwC, our people in information technology operations focus on managing and...

3d ago

Go to Apply

Blood Operations Project and Innovation Analyst

Versiti, Inc • Grand Rapids, MI • 3d ago

Management & Administrative

What You'll Do: Coordinate the Blood Operations prioritization process, including project intake, scoring, timelines, and resource planning Partner with leaders and project teams to define scope, objectives, tasks, and d...

3d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.