Description
Customer service and data entry with communicate with customers by answering product and service related questions via phone and email. They will need to maintain customer records by updating account information, and resolve product related service issues to customer complaints.
Attracts potential customers by answering product and service questions
Computer efficient
Intermediate excel skills
o Run Simple reports
o Navigate simple reports
Maintains customer records by updating account information.
Experience with outlook
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs.
If they have experience with SAGE 100 even better.
The Customer Service & Data Entry Representative is responsible for supporting customers by answering product- and service-related inquiries via phone and email. This role focuses on maintaining accurate customer records, processing account updates and adjustments, and resolving customer issues efficiently while delivering a positive customer experience.
Key Responsibilities
Respond to inbound customer inquiries regarding products, services, order status, and shipments via phone and email
Attract and retain customers by providing accurate, timely, and professional support
Maintain and update customer records by entering and validating account information
Process customer account adjustments and order updates accurately
Resolve product or service issues by identifying the root cause, determining the appropriate solution, and following up to ensure resolution
Recommend potential product or service improvements to management by analyzing customer feedback and needs
Run, review, and navigate simple reports using Excel and internal systems
Collaborate with internal teams to ensure accurate product information, ETAs, and shipment tracking
Systems & Tools
Microsoft Outlook
Microsoft Excel (intermediate level)
Run and review simple reports
Navigate and interpret report data
Microsoft Teams
ERP systems (experience with SAGE 100 is a strong plus)
Required Skills
Customer service and customer support (call center or retail environments preferred)
Order entry and data entry
Inbound phone and email communication
Strong computer proficiency
Ability to multitask and manage routine administrative tasks
Clear communication and problem-solving skills
Preferred / Nice-to-Have Skills
Experience using SAGE 100 or similar ERP systems
Experience in retail, customer service call centers, or order management is a plus
Qualifications
No certifications required
No formal education requirements
Training & Ramp-Up
New hires will be trained on internal systems, reports, customer portals, and ERP tools to ensure they can confidently provide accurate product information, ETAs, and shipment tracking details. Training also includes phone-based customer support.
Typical ramp-up time: 2-3 months to reach full productivity.
Skills
Order entry, Customer support, Retail, Customer service call center, Data entry, Inbound call, Excel, microsoft teams
Top Skills Details
Order entry,Customer support,Retail,Customer service call center
Additional Skills & Qualifications
no certifications
No education
What goes into the training and by when do you feel associates will be up to speed? Learning how to navigate reports, portals, and our ERP in order to provide customers with accurate information regarding products, ETAs, and tracking shipments. Also learn to be on the phone with customers. Usually 2-3 months gets them up to a good speed.
Experience Level
Entry Level
Job Type & Location
This is a Contract to Hire position based out of Valencia, CA.
Pay and Benefits
The pay range for this position is $20.00 - $22.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Valencia,CA.
Application Deadline
This position is anticipated to close on Mar 27, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
