Career Specialist-Non-Custodial Parent (NCP)

HUXFORD GROUP LLC • Amarillo, TX • 1d ago

Critical features of this job are described under the headings below. They may be subject to change at any time due to reasonable accommodation or other reasons.

JOB SUMMARY:

Career Specialist for the Non-Custodial Parent (NCP) Program assists individuals referred by the Office of the Attorney General (OAG) to find employment in order to fulfill their child support obligations. The program provides supportive services and job search opportunities as well as providing incentives to encourage the NCP to retain their employment. The program also works to improve the individuals growth by providing training opportunities and by increasing awareness of community resources available.

Upon receipt of the referral, the Career Specialist assesses the individual needs for finding employment, and follows current guidelines for tracking participation. The Career Specialist is responsible for all paperwork, data entry, and on-going management of assigned cases. To perform this job successfully, an individual must be able to perform each essential function satisfactorily and in a positive, professional manner.

PRIMARY DUTIES AND RESPONSBILITIES:

Develops a thorough awareness of the OAG and the local court system policies and procedures.

Acquires a thorough knowledge of the NCP guide, policies, and operational procedures, and the ability to execute them with an exceptional degree of accuracy and attention to detail.

Attends enforcement court dockets, enrolls the NCP in the program, and explains program requirements including consequences for non-compliance.

Interviews and assesses applicants to determine appropriate individual service strategy and employment plan.

Provides employment services and timeframes for those services to eligible NCPs that mirror those found in the CP Choices program.

Provides job placement information via COLTS or another method agreeable to both OAG and Board staff within three working days of receiving information that the NCP participant begins working, including name and address.

Maintains the confidentiality of applicant information and use applicant data only for the administration of the parties appropriate programs.

Maintains a comprehensive log of participants ordered and participant outcomes, utilizing COLTS to which both parties will have their respective read/write accessibility.

Attends compliance hearings monthly in conjunction with OAG and court to provide evidence of NCP compliance and/or employment.

Attends monthly meetings with OAG to review NPC progress.

Provides coordinated services that address barriers to assisting participants with finding and retaining employment and payment of child support.

Promotes the development of additional resources with other appropriate supportive service partners for NCPs. This includes co-enrolling participating NCPs in other workforce services as appropriate, and maintains customer information utilizing computer databases.

Serves as liaison between Board, OAG and local court system.

Notifies OAG via COLTS or another method agreeable to both OAG and Board staff within three (3) working days of determining that an NCP fails to comply with the employment plan.

Develops and maintains positive working relationships with One-Stop Center partners, cooperating agencies, the private sector, public officials, and the media.

Assumes and performs other related duties as assigned.

REQUIRED QUALIFICATIONS:

High school diploma or equivalent

Must possess demonstrated proficiency in both verbal and written communications, basic computer skills, and following specific guidelines.

Must possess valid drivers license, acceptable driving record, auto liability insurance, and reliable transportation. Occasional local travel using personal vehicle required.

PREFERRED QUALIFICATIONS:

Bachelors degree in appropriate disciplines or any equivalent combination of work experience, education, and training which provides the required level of knowledge.

Experience in case management, counseling, employment, training, or social service programs

Bilingual - English and Spanish.

WORKING CONDITIONS:

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is not exposed to weather conditions. The noise level in the work environment is usually moderate

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; talk or hear. The employee must occasionally lift and/or move up to 25 pounds.

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