RETAIL ASSOCIATE

1904 Bell Street, Amarillo, TX 79106

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Job Description {#job-description dir="ltr"}

Job Title:

Retail Associate

Reports To: General Manager

Status: Full-time/Part-time Non-Exempt

Department: Retail

Approved: 07/30/2026

MISSION STATEMENT

Goodwill is a local non-profit helping people overcome challenges, build skills, find jobs, and grow careers.

Summary:

Retail Associates are the face of Goodwills mission to our customers and the community. As such, we expect Retail Associates to always work with integrity and a positive attitude.

Retail Associates are responsible for handling a variety of donated goods, collecting donations at the donors door, processing, pricing, stocking, merchandising, performing cash register transactions, and providing recovery on the sales floor. They are required to be customer/donor-focused, operate with minimum supervision, and understand business demands.

This job description is intended to provide a high-level of general requirements for this position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure proper operations.

Essential Duties and Responsibilities:

All job functions are to be performed following safety guidelines and regulations.

Ability to function as a team member and get along with others.

Ability to accept supervisory coaching related to performance, work habits and attitude.

Demonstrate the Mission of Goodwill Industries of Northwest Texas on a daily basis: Goodwill is a local non-profit helping people overcome challenges, find jobs and grow careers.

Demonstrate the Core Four in all interactions: Be Honest, Be on Time, Work Hard and Be Respectful of Others.

Follow and complete duties assigned by members of retail management.

Provide excellent customer service to both external and internal customers.

Smile and greet all customers as they enter the location.

Become familiar with and follow the GINWT Guidelines.

Always maintain good personal hygiene and appearance.

Perform necessary work to ensure store cleanliness.

Adhere to all Goodwill policies, procedures, and regulations.

Production and Pricing:

Quota driven environment:

Textile Quota - Minimum of 75 pieces per processor per hour

Hardline Quota - Minimum of 2 bins per processor per hour

Receive items from the staging area while maintaining a clean and orderly workstation.

Make a visual survey to determine a) the @type of wares/textile: and quality of goods: b) possible safety hazards and, c) any offensive odors.

Sort and place in separate containers items by category as described in the guidelines.

Recognize and set aside items that may be collectible or that may have a higher-than-usual value.

Handle merchandise to ensure minimal damage. Do not mix items that will result in damage. Packing wares in an appropriate manner for store shipment.

Set aside seasonal items (Christmas, Halloween, etc.) for warehouse storage.

Ensure that hazardous items (jagged/broken glass, hypodermic needles, etc.) are properly discarded.

Sales Floor:

Present a friendly, cooperative attitude to the public at all times.

Help load and unload store merchandise as needed.

Demonstrate competency in pulling, pricing, rotating, sizing, and hanging clothing.

Notify the Store Manager of low and overstocked items.

Cashiering:

Performs all register transactions accurately.

Maintain sales floor and cash register stock level according to standards.

Adhere to GINWT Over/Short Policy

Demonstrate competency in pulling, pricing, rotating, sizing, and hangingclothing.

Donations:

Receive and record donations from the public.

Sort donations according to company guidelines.

Other duties as assigned.

Supervisory Responsibilities:

None

Education and/or Experience:

High school or GED preferred.

Basic math skills.

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Qualifications:

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Requires the ability to be consistently at work and on time on scheduled workdays.

Interacts and works respectfully with customers and staff who are living with disabilities.

Demonstrates sensitivity and the ability to c

GOODWILL INDUSTRIES OF LUBBOCK INC

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