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Group Rooms Coordinator

Crescent Hotels and Resorts • Virginia Beach, VA • 3h ago

Description

ESSENTIAL JOB FUNCTIONS:

Enter, maintain, and update group room blocks in the property management and reservation systems

Monitor group pick-up and communicate updates to the Sales and Revenue teams

Process and manage group rooming lists, reservations, and changes prior to arrival

Coordinate with Front Office to ensure accurate group arrival preparation and room assignments

Review and manage group billing, routing, and payment instructions in accordance with contracts

Assist with group master account setup and ensure accurate folio routing and charges

Track group inventory and ensure room blocks are managed in accordance with hotel revenue strategies

Communicate directly with meeting planners regarding rooming lists, reservations, and billing details

Ensure all group reservations are entered accurately and deadlines are met

Maintain organized group files and documentation to support internal audits and reporting

Provide administrative support to the Sales team as needed to ensure successful group execution

Perform any other job-related duties as assigned.

Preferred Qualifications:

Self-starting personality with an even disposition.

Maintain a professional appearance and manner at all times.

Be able to effectively communicate with guests and team members.

Must be willing to "pitch-in" and help co- workers with their job duties and be a team player.

Ability to effectively deal with internal and external customers. Previous hotel reservations or group housing experience preferred.

Experience with CI/TY, Lightspeed PMS, and MARSHA reservation systems strongly preferred.

Strong attention to detail, organization, and customer service skills.

Ability to manage multiple priorities in a fast-paced hospitality environment.

PERFORMANCE STANDARDS

Customer Satisfaction:

Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.

Work Habits:

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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