Strategic Account Coordinator

Impact Fire • Lynbrook, NY • 3h ago

Academy Fire Life Safety offers national one-stop fire and life safety services through our network of self-perform districts and trusted vendor partners. Our experienced account managers ensure clients across the country receive the same quality service for fire safety systems. We combine unmatched industry knowledge and scale with personal service and accountability.

Join our team with over 80 years in business and two decades serving hundreds of national and regional account customers. Academy Fire offers unparalleled expertise in the management of multi-site fire and life safety protection. Through our customer service centers in New York and California, we provide coverage 24/7, 365 days a year.

Benefits of joining Academy Fire Life Safety

When you join Academy Fire you will receive:

Competitive compensation

Pay is on a weekly cycle, every Friday

Career Advancement Opportunities

Competitive benefits, including healthcare, dental, vision, life insurance, paid time off and holidays

Company paid short and long-term disability

Immediately vested in our 401(k) company match

Full-time employees participate in our Shared Ownership Program which offers a monetary bonus aligned to the company's long-term success. This program fosters an ownership mindset and ensures that every employee meaningfully shares in the success they help create.

Exceptional guidance and support from our managers

Collaborative culture & environment

Opportunity to work alongside some of the best talent in the fire protection industry

The Strategic Account Coordinator plays a key role in supporting our largest customer accounts by strengthening the partnership between Academy Customer Account Teams and our Impact district offices. This position ensures seamless communication, timely resolution of escalations, and consistent service delivery across the organization.

This role is ideal for a strategic, detail-oriented professional with strong analytical and communication skills who enjoys building relationships and driving continuous improvement.

What You'll Do

Relationship Management & Customer Support

Build and maintain strong relationships with key customer account teams and Impact district offices

Serve as the primary point of contact for customer escalations and issue resolution

Proactively address conflicts and service challenges to ensure positive outcomes

Act as a trusted liaison between internal teams to support customer satisfaction

Reporting, Strategy & Performance

Analyze reporting related to key customer accounts, including aging paperwork, quotes, escalations, and process efficiency

Identify opportunities for improvement related to Impact district performance, redirects, communication, and workflow

Monitor performance against established KPIs and support accountability efforts

Develop and share scorecards, insights, and performance updates with stakeholders

Collaboration & Communication

Partner closely with Account Management, Operations, Finance, and district leadership

Clearly communicate expectations, timelines, and requirements across teams

Support alignment and continuous improvement initiatives through data-driven insights

What We're Looking For

Qualifications

Bachelor's degree in Business, Supply Chain Management, or a related field preferred

Experience in customer account management, vendor management, customer service, or a related role

Strong written and verbal communication skills

Analytical mindset with the ability to identify trends, risks, and improvement opportunities

Experience in the Fire and Life Safety industry is a plus, but not required

Key Competencies

High ethical standards and professional integrity

Customer-focused with a proactive and solution-oriented approach

Reliable, organized, and detail-oriented

Strong interpersonal skills with the ability to collaborate across teams

Ability to work independently and manage multiple priorities effectively

Why Join Academy Fire

Competitive compensation and benefits package

Opportunities for professional growth and career advancement

Collaborative, values-driven culture

Meaningful work supporting life safety and community protection

Successful completion of a drug test and pre-employment background screening is required. MVR checks are required for all driving positions.

We look forward to talking with you about career opportunities with Academy Fire Life Safety.

For consideration, please apply on-line.

Employment with an Equal Opportunity Employer (EOE) including disability/veterans.

Job Details

Pay Type Salary

Hiring Min Rate 60,000 USD

Hiring Max Rate 65,000 USD

Similar Jobs

Adjunct Faculty Engineering Management/Industrial Engineering

New York Institute of Technology • Old Westbury, NY • 42min ago

Legal & Paralegal

Adjunct Faculty - Engineering Management/Industrial EngineeringJob Location(s)US-NY-Old WestburyJob ID 2025-4052Division College of Engineering & Computing SciencesPosition Type AdjunctType Regular Part-TimeCategory...

42min ago

Go to Apply

Staff Dental Assistant

Veterans Affairs, Veterans Health Administration • Bronx, NY • 48min ago

Hospital & Medical

Summary This position is within the Dental Program located at the James J. Peters VA Medical Center. The position entails a wide range of intra-oral dental procedures and provides chair-side assistance in the clinic and...

48min ago

Go to Apply

Broker Dealer Regulatory Reporting Consultant

Robert Half • New York, NY • 49min ago

Retail & Hospitality

Description Our client is in the process of getting registered as a broker-dealer and futures commission merchant and are looking for an experienced consultant to help establish and perform regulatory reporting duties. R...

49min ago

Go to Apply

Broker Dealer Compliance Consultant

Robert Half • New York, NY • 49min ago

Retail & Hospitality

Description Our client is in the process of getting registered as a broker-dealer and futures commission merchant and are looking for a consultant to provide compliance support. Requirements Requirements: 3 to 5 years of...

49min ago

Go to Apply

Overnight Licensed Pharmacist_7on/7off

Specialty Rx, Inc. • Ridgefield Park, NJ • 50min ago

Hospital & Medical

Job Description We are Seeking Full Time Overnight Licensed Pharmacist for our Ridgefield Park, NJ pharmacy. Shift, 7 ON & 7 OFF Specialty Rx is a Long-Term Care pharmacy providing pharmaceutical services to long ter...

50min ago

Go to Apply

Human Resource Clerk

A&H Security Services LLC • Bronx, NY • 50min ago

Management & Administrative

VETERANS ARE ENCOURAGED TO APPLY Responsibilities: Maintain and update employee records, licensing information, employment history, and benefits data. Handle general administrative tasks such as filing, copying, scanning...

50min ago

Go to Apply

Broker Dealer Operations Consultant

Robert Half • New York, NY • 50min ago

Retail & Hospitality

Description Our client is in the process of getting registered as a broker-dealer and futures commission merchant and are looking for a consultant to provide support in the operations space. The successful candidate will...

50min ago

Go to Apply

Manager, Industry Marketing, Technology, Media & Telecommunications

KPMG LLP • New York, NY • 53min ago

Hospital & Medical

Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our cli...

53min ago

Go to Apply

Principal Solutions Architect, Global Financial Services, Capital Markets, AWS Financial Services, Industry Specialists for Capital Markets

Amazon • New York, NY • 54min ago

Finance, Accounting & Banking

Description AWS is seeking an experienced Principal Solutions Architect to join the Worldwide Financial Services Industry (FSI) Business Unit as a Capital Markets Industry Specialist, with a deep focus on low-latency tra...

54min ago

Go to Apply

Motor Vehicle Operator

City of New York • New York, NY • 1h ago

Job Description The Kings County District Attorney's Office (KCDA) ranks among the largest prosecutorial offices in the nation. It is dedicated to developing and implementing innovative prosecutorial strategies that alig...

1h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.