A/R Cash Applications & Collections Manager

Aston Carter • Stuart, FL • 3h ago

Job Title: A/R Cash Applications and Collections Manager

Job Description

The Manager of Cash Applications and Collections is responsible for leading the organization's collections strategy and overseeing cash application processes across a high-volume customer base. This role focuses on improving cash conversion, reducing delinquency, and enhancing the customer experience through scalable processes, analytics, and technology. The position requires strong leadership, deep knowledge of collections best practices, and expertise in ERP and business intelligence tools.

Responsibilities

Strategize and execute a collections strategy aligned with organizational objectives.

Implement segmentation models and automated workflows to enhance efficiency.

Establish policies for payment terms, escalation tiers, and agency/legal referrals.

Oversee daily collections operations, including cash application.

Perform timely and accurate cash account reconciliations during month-end close.

Drive collector productivity through optimized queues, KPIs, and coaching.

Ensure adherence to internal policies and all applicable federal/state regulations.

Manage communication and relationships with external collection agencies.

Oversee collections strategies for customers in bankruptcy, ensuring compliance and maximizing recovery.

Partner with legal counsel on proof-of-claim filings, case monitoring, and settlement negotiations.

Build and maintain dashboards for DSO, aging, recovery metrics, and other KPIs using BI tools.

Forecast collections performance and bad-debt allowances.

Use data insights to refine segmentation and prioritize accounts.

Own and optimize the collections technology stack, including ERP and AR automation tools.

Partner with IT to enhance workflow automation, data integrity, and system integrations.

Work closely with Sales, Customer Service, and Accounting to resolve disputes and improve customer experience.

Align collections communication and processes with organizational service standards.

Essential Skills

Bachelor's degree in Finance, Accounting, Business, or related field; MBA preferred.

8+ years of experience in credit and collections, including 5+ years in leadership roles.

Experience managing large teams (15-20+).

Experience managing high-volume account portfolios (50,000+ customers) in a service or distribution environment.

Proficiency with ERP systems (such as JDE) and BI tools (e.g., Power BI or similar).

Strong understanding of compliance requirements (SOX, PCI DSS, TCPA).

Advanced analytical skills with the ability to leverage data for decision-making.

Excellent leadership, communication, and change-management capabilities.

Additional Skills & Qualifications

Expertise in collections operations and dispute resolution.

Data-driven mindset with strong reporting and forecasting abilities.

High proficiency with ERP systems and automation tools.

Strong collaboration and stakeholder-management skills across distributed teams.

Work Environment

Onsite Monday-Friday in Stuart, FL. Typical hours are 8-5:30 with flexibility as needed during month-end. Work in a fast-growing, stable, and supportive organization that is actively transforming its operations. Employees enjoy strong benefits, including health insurance, paid time off, retirement (401k), career development opportunities, and a culture that prioritizes internal promotion and long-term growth. The work environment is collaborative, providing the chance to influence meaningful change by recommending improvements and helping shape the future of the department.

Job Type & Location

This is a Contract to Hire position based out of Stuart, FL.

Pay and Benefits

The pay range for this position is $45.67 - $57.69/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Stuart,FL.

Application Deadline

This position is anticipated to close on Mar 26, 2026.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.

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