Reference #: R-169965
The Opportunity:
The Major Account Manager (Rensselaer/Albany, NY) is responsible for driving B2B sales, revenue growth, and longterm customer retention across a portfolio of strategic accounts in the Rensselaer/Albany Area. This role owns the full account lifecycle-serving as a trusted advisor, developing territory management strategies, and applying a consultative selling approach to expand share of wallet and uncover new business development opportunities.
You will engage with key stakeholders through onsite visits and virtual channels (phone, email, video conferencing) to deliver solution selling insights, strengthen client relationship management, and ensure a seamless postsale experience. Collaboration across internal teams is essential to support customer success, resolve issues, and maintain high service levels.
Core responsibilities include developing territory and account plans, managing pipelines, providing accurate forecasting, preparing sales reports, and executing sales strategies that contribute to overall enterprise sales performance. Success in this role is measured by revenue growth, customer satisfaction, account expansion, and achievement of assigned sales targets.
Relationship Development: Increase competitive advantage and drive customer satisfaction by building trust and developing strong relationships. Add value in every interaction by working together with customers and internal teams to develop beneficial solutions for their business. Provide higher and differentiating value not by what you sell - but by 'How' you sell.
Targets: Meet/exceed IOP for sales and margin. Develop awareness / sales in the VWR Private Label range to increase margin.
Strategy Implementation: Demonstrate strategic agility in approach to customers and projects (solutions must be tailored to meet individual customer needs). Implement agreed strategies across defined accounts while maintaining and developing existing business.
Business Development: Drive new and existing opportunities by managing territory appropriately to maximise number of customer visits. Call customers frequently to create opportunities for selling the VWR portfolio of products. Understand customer profile, be able to identify trends and opportunities that will generate sales.
Utilize VWR Resources: Utilize local and global internal (cross-functional) and external contacts to help achieve targets. Utilise VWR CRM database to manage customer relationships, interactions and information that will increase effectiveness and aid sales.
Planning/Forecasting: Plan, forecast and achieve objectives and Key Performance Indicators in territory/ accounts, using pre-call planning for increased effectiveness.
Performs other duties as assigned
Who you are:
BA/BSc or equivalent essential
3+ years of experience in a complex sales environment, where multiple clients are involved in the purchasing decision and there is a solution based selling approach plus 1 year leadership experience
A proven track record of verifiable sales success driving growth with a consultative, strategic selling approach Experienced in working in a fast paced and targeted environment, with high team interaction, routinely interacting with customers, manufacturers and colleagues
Business-to-business sales experience, preference may be given to those with distribution experience and a scientific background and/or having worked in a laboratory or research environment
Demonstrated capability to effectively utilize best in class selling processes (e.g. SPIN, Consultative Selling) and technology platforms including CRM Tools
Mandatory attendance of appropriate VWR Sales Trainings
What we are looking for:
Knowledge
A good understanding of company' products, promotions, services- and solution offerings for customers
Must have an in-depth understanding of relationship @types and buyer behaviors
Broad understanding of VWR Product & Service portfolio
In-depth understanding of the different VWR functions and their role
Fluent in oral and written English, preferably 1 or 2 more languages
Skills
Ability to take content and structure it in a way that is most appropriate for the audience and objective
Ability to develop mutually beneficial relationships and drive strategic conversations with Customers
A clear ability to manage customer interactions professionally by demonstrating excellent listening and organisational skills, and by using probing questions and reflective language to engage customers and build trust
Outstanding interpersonal skills with the ability to manage various buyer @types and personalities (e.g. technical-, user-, and economic buyers)
Strong organisational skills that drive projects forward
Is able to synthesise and integrate sales data to support management decisions
Ability to work independently and successfully manage time and territory
Strong ability to negotiate large account pricing strategies / contracts
Ability to handle difficult situations effectively
How you will thrive and make an impact:
Builds and maintains clients trust through continuous and transparent engagements throughout projects
Engages in conversations regarding long term strategies and aligns effectively with buyers at every stage of their purchase decision process Is responsible for understanding the strategy of every customer
Innately customer focused and motivated to deliver value in every interaction
Proactive, Inspirational and Team Focused
A natural desire to share knowledge and work with the wider VWR Network and seeks to consistently develop internal and external relationships
Keeps up to date with relevant market trends
Uses specialists to offer valuable insights into addressing problems
Collaborates (with) and orchestrates the broader internal network
Commits to agreed actions on agreed timelines with customers
Focuses on outcomes that they can support and taps into the power of the broader VWR network to support customer projects
Helps to quantify the benefits of the solution to the customer
Develops credibility by challenging the client's thinking to co-create valuable solutions
Drives meaningful conversations with the customer that help to develop a vision including solutions to problems
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.
Why Avantor?
Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.
The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.
We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go... For full info follo
