Access Assistant

Kelly Services • Lansing, MI • 3h ago

At Kelly®, we're committed to finding the perfect job for you. How about this opportunity? We're seeking an Access Assistant to join the team of a behavioral health client. At Kelly®, it's about finding a role that fits your life.

Why You Should Apply to Be an Access Assistant:

Supportive Environment: Work in a welcoming and collaborative setting.

Meaningful Impact: Make a difference in the lives of individuals seeking behavioral health and substance use disorder services.

Growth Opportunities: Room for advancement within the organization.

Typical Day Responsibilities:

Warm Reception: Receive incoming telephone calls with a friendly and welcoming demeanor.

Initial Triage: Assess and direct calls based on caller needs.

Resource Connection: Provide information, empathetic listening, and connect callers to community resources.

Call Transfers: Forward calls to Access Specialists for additional clinical screening as needed.

Partner Assistance: Support community partners like hospitals, jails, and other human service organizations calling on behalf of individuals.

Operational Support: Organize and assist with call queue monitoring, data entry, client record documentation, and other clerical tasks to ensure efficient access center operations.

Qualifications:

Educational Background: Bachelor's degree in social work, psychology, professional counseling, nursing, or a related human services/healthcare field.

Relevant Experience: 2 years' experience in behavioral health or substance use.

Skills: Strong ability to navigate complex service delivery systems.

Flexibility: Willingness to meet obligations outside of normal business hours.

What Happens Next:

Once you apply, if your skills and experience are a match, you'll proceed to the next steps.

Even if this position doesn't work out, you'll remain in our network, giving all our recruiters access to your profile and expanding your opportunities.

If you're ready to discover the next step in your career, apply to be an Access Assistant today! Let's work together to find the job that's just right for you.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly ® .

You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

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