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Mission IT Operator

CACI International • Las Cruces, NM • 1d ago

Job Title: Mission IT Operator

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: TS/SCI with Polygraph

Employee Type: Regular

Percentage of Travel Required: None

Type of Travel: None

The Opportunity:

You will get to serve as a Mission IT Operator 24x7 engineering team member; to direct support for detection, isolation, and resolution of ground segment problems; and to serve as first responder for all site issues. This position requires a broad level of knowledge of high priority systems across a multi-location enterprise.

Responsibilities:

Ensure that all technical baseline infrastructure is maintained at an optimal level so that customer mission needs are satisfied.

Support duties include monitoring, recognition, evaluation, and correction of system and network problems.

Responsible for maintaining a privileged user level of access, across numerous high priority systems.

Daily interface with government and partner country senior leadership, system operators and engineers at site and across the enterprise.

Interpret system documentation and records problems in logging and discrepancy reporting tools

Collect data describing the environment at the time of the failure

Serve as a single point of contact for monitoring, troubleshooting, and anomaly resolution. Performs routine software functions as required

Escalate problems to Tier 2 level as required, perform call-ins as necessary

Coordinate with any required resources across the enterprise to resolve operational issues

Work with other 24x7 engineering crews across multiple locations providing enterprise level maintenance support, with high customer visibility into all actions and response

Provide necessary mentorship, guidance, and training of entry-level engineering crew

Shift work - 12 hours a day, Panama Schedule (2 on, 2 off, 3 on, 2 off, 2 on, 3 off, repeat), rotation of shift occurs every 3 months. 0600-1800, 1800-0600

Qualifications:

Required:

TS/SCI with Poly required

Must have a current DODI 8570.01-M IAT Level II Certification, Security+ Certification

AA Degree in a related technical discipline and related knowledge or ability to troubleshoot operational systems supported by this program OR the equivalence of 3-5 years direct experience in lieu of a degree

Must have a broad knowledge of high priority systems across a multi-location enterprise

Good communication skills for the effective and accurate exchange of information across a multi-location enterprise, with customer visibility into crew-based actions and response

Must be able to work a non-standard work week, weekends, and holidays; 12-hour shift work expected in support of 24x7 operations.

Desired:

System administration experience to include UNIX, Linux, and Windows platforms

Experience with virtualization technologies and software such as VMware

Knowledge and understanding of Enterprise Management Systems including HP OpenView, and CA-based Concord

What You Can Expect:

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.

Pay Range :

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

The proposed salary range for this position is:

$47,900 - $95,600

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

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