Job Description
At Nordstrom, our Supply Chain teams play a critical role in delivering exceptional customer experiences across every channel. We're looking for a Program Manager 2 - Supply Chain Routing & Customer Experience to own the development, deployment, and continuous optimization of routing and customer experience capabilities across our omni-channel supply chain network.
In this role, you'll be responsible for driving the end-to-end delivery of tools, processes, and system enhancements that improve how orders are planned, fulfilled, and routed to customers - balancing speed, service, cost, and operational efficiency. You'll partner closely with Product, Engineering, Operations, and Business teams to translate customer and operational needs into scalable solutions and ensure successful adoption across the network.
This is a highly cross-functional role that requires strong program execution, operational understanding, and data-informed decision-making. Success in this role requires comfort operating in ambiguity, aligning stakeholders on trade-offs, and consistently delivering measurable outcomes in a fast-paced environment.This role is offered as hybrid in Seattle, WA. Candidates must be available to work in office at the Nordstrom corporate headquarters a minimum of 4 days/week to be considered for this position.
A day in the life...
Own the delivery and ongoing improvement of routing and fulfillment capabilities that directly impact customer experience and operational performance
Lead end-to-end programs from problem definition through deployment, stabilization, and ongoing optimization
Translate business and operational needs into clear requirements, roadmaps, and execution plans
Partner closely with Product and Engineering teams in an agile environment to design, build, test, and launch solutions
Develop and maintain processes, metrics, and performance frameworks to measure service, speed, cost, and quality
Use SQL and self-service data analysis to evaluate trends, validate assumptions, identify root causes, and prioritize opportunities
Communicate performance insights, trade-offs, risks, and recommendations across cross-functional stakeholders
Coordinate dependencies, manage risks, and ensure alignment across multiple teams and initiatives
Drive adoption and change management for new tools, processes, and routing capabilities
Continuously identify opportunities to streamline operations and enhance the customer experience
You own this if you have...
Bachelor's degree in STEM, Business, Supply Chain, or a related field
5+ years of experience in program management, product operations, or supply chain/logistics roles
Experience owning delivery of cross-functional initiatives involving Product and Engineering teams
Experience working directly with technical teams in an agile software development environment
Familiarity with SQL and comfort performing self-service analysis to inform decisions and validate assumptions
Strong analytical and quantitative skills, with the ability to use data and metrics to support trade-offs and recommendations
Knowledge of supply chain, last-mile transportation, and/or parcel shipping operations
Demonstrated ability to operate effectively in ambiguous environments and independently define problems and solutions
Strong stakeholder management skills and the ability to influence without authority
Ability to manage multiple priorities and drive execution in a fast-paced, dynamic environment
Excellent verbal and written communication skills, including the ability to clearly explain complex concepts
Strong business acumen with a focus on measurable outcomes and operational impact
Collaborative, engaging, and energized by solving complex problems
We've got you covered...
Our employees are our most important asset and that's reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:
Medical/Vision, Dental, Retirement and Paid Time Away
Life Insurance and Disability
Merchandise Discount and EAP Resources
A few more important points...
The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.
For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.
Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.
Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ's (https://careers.nordstrom.com/#/contact-us/faq) for relevant information and guidelines.
© 2022 Nordstrom, Inc
Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.
Nordstrom keeps job postings open for at least one day after the posting date.
Pay Range Details
The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.
$102,500.00 - $170,500.00 Annual
This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben\Overview\17-19.pdf
Youtube Link: https://www.youtube.com/embed/Ik2td-Ucc5k?si=f7t2QCRBpqPRsr7g
About Us
We're a fast-moving fashion company that started as a shoe store in 1901. This heritage of service is the foundation we're building on as we provide convenience and true connection for our customers. We empower our people to be innovative, creative and focused on providing the best service to our customers. Through it all, we remain committed to leaving the world better than we found it.
Whether you're a genius engineer, a phenomenal salesperson or a supply chain pro, we invite you to bring your unique talents and join our team. We reward great work, promote from within and celebrate diversity.
CUSTOMER OBSESSEDWe strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs.
OWNERS AT HEARTWe treat every interaction as an opportunity to make an impact and deliver excellence.
CURIOUS AND EVER CHANGINGWe approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation.
HERE TO WINWe're committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day.
WE EXTEND OURSELVESWe treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued and part of one community.
Come on! Join us!
