Job Description
At Nordstrom, our Supply Chain teams play a critical role in delivering on our promise to customers - providing speed, reliability, and exceptional service at every touchpoint. We're looking for a Program Manager 2 - Supply Chain & Analytics Routing to help shape and deliver data-driven improvements across ordering, fulfillment, and last-mile delivery.
This role blends program leadership with hands-on analytics and data science. You'll lead complex, cross-functional initiatives while working directly with data to design, test, and scale routing and fulfillment solutions that improve customer experience, speed, and cost efficiency. Success in this role requires strong analytical depth, structured problem solving, and comfortable operating independently in fast-paced, ambiguous environments.
You'll partner closely with Operations, Product, Engineering, and Data Science teams to deliver scalable capabilities and measurable business outcomes.
This role is offered as hybrid in Seattle, WA. Candidates must be available to work in office at the Nordstrom corporate headquarters a minimum of 4 days/week to be considered for this position.
A day in the life...
Program Leadership & Delivery
Own and support end-to-end initiatives that improve ordering, fulfillment, and last-mile routing performance
Translate complex operational challenges into clear problem statements, execution plans, and measurable success criteria
Define scope, milestones, timelines, and success metrics, and drive execution across highly cross-functional teams
Partner with stakeholders across Merchandising, Marketing, Digital Operations, Inventory, Store and Field Operations, Product, and Technology
Communicate trade-offs, risks, and recommendations clearly to enable informed decision-making at multiple levels
Track business impact, ensure value realization, and iterate based on results
Analytics & Technical Impact
Explore and analyze large-scale operational datasets using SQL and Python or R to surface insights and opportunities
Develop data models, simulations, and exploratory analyses to evaluate scenarios and inform decision-making
Apply predictive modeling and optimization techniques (e.g., LP/MILP, routing, network optimization) to improve fulfillment and last-mile performance
Proto@type analytical and AI-enabled solutions and partner with engineering teams to deploy them into production environments
Use metrics, experimentation, and test-and-learn approaches to validate outcomes and drive continuous improvement
You own this if you have...
Bachelor's degree in STEM, Supply Chain, Operations Research, or a related field
7+ years of experience in supply chain, transportation, logistics, or e-commerce analytics and/or program management
Strong SQL and Python or R skills applied to large-scale, complex datasets
Experience with data modeling, simulation, and exploratory analysis
Familiarity with predictive modeling and optimization techniques (LP/MILP, routing, network optimization); exposure to AI/ML frameworks such as PyTorch is a plus
Working knowledge of supply chain, last-mile transportation, and/or parcel shipping operations
Experience partnering closely with engineering and technical teams in an agile development environment
Strong analytical and quantitative skills with a proven ability to use data and metrics to inform decisions
Ability to clearly communicate complex technical concepts to non-technical, cross-functional audiences
Demonstrated ability to influence without authority and collaborate across diverse teams
Comfort navigating ambiguity, independently defining problems, and driving solutions
Ability to manage multiple priorities in a fast-paced environment
Strong written and verbal communication skills, with a focus on clarity and outcomes
Strong business acumen and a results-oriented mindset
Nice to Have
Familiarity with cloud data platforms and/or business intelligence tools
Experience in retail or high-volume e-commerce logistics environments
Additional Details
Approximately 10% or less travel annually
Opportunity to help shape the future of Nordstrom's supply chain and last-mile customer experience
We've got you covered...
Our employees are our most important asset and that's reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:
Medical/Vision, Dental, Retirement and Paid Time Away
Life Insurance and Disability
Merchandise Discount and EAP Resources
A few more important points...
The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.
For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.
Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.
Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ's (https://careers.nordstrom.com/#/contact-us/faq) for relevant information and guidelines.
© 2022 Nordstrom, Inc
Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.
Nordstrom keeps job postings open for at least one day after the posting date.
Pay Range Details
The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.
$102,500.00 - $170,500.00 Annual
This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben\Overview\17-19.pdf
Youtube Link: https://www.youtube.com/embed/Ik2td-Ucc5k?si=f7t2QCRBpqPRsr7g
About Us
We're a fast-moving fashion company that started as a shoe store in 1901. This heritage of service is the foundation we're building on as we provide convenience and true connection for our customers. We empower our people to be innovative, creative and focused on providing the best service to our customers. Through it all, we remain committed to leaving the world better than we found it.
Whether you're a genius engineer, a phenomenal salesperson or a supply chain pro, we invite you to bring your unique talents and join our team. We reward great work, promote from within and celebrate diversity.
CUSTOMER OBSESSEDWe strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs.
OWNERS AT HEARTWe treat every interaction as an opportunity to make an impact and deliver excellence.
CURIOUS AND EVER CHANGINGWe approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation.
HERE TO WINWe're committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day.
WE EXTEND OURSELVESWe treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued and part of one community.
Come on! Join us!
