Safety Operations Manager, Identity

Uber • San Francisco, CA • 4h ago

About the Role

We are seeking an analytically-minded, organized, and motivated individual to join our Americas Safety Operations - Identity team to focus on a wide range of sophisticated safety issues! The team is responsible for developing functional business strategies within the identity scope, such as how we collect identity information, discover new fraud patterns, and identify operational weaknesses. We balance improving or innovating processes with setting and delivering on core goals to meet business needs.

This role calls for a combination of deep operational skills to get great work done, the innovation and creative thinking that's required to challenge the status quo, and the emotional intelligence required to come to a consensus with a team of cross-functional and global stakeholders. You should be comfortable in an "all hands on deck" environment, love solving problems, thrive in a hyper-growth culture, and above all be passionate about the safety of people and the cities in which we operate.

Working with teams across the globe, you'll need excellent stakeholder management, organizational, and problem-solving skills, as well as the ability to clearly communicate and present information to seek buy-in in a fast-changing environment.

What the Candidate Will Need / Bonus Points

Identify operational and structural weaknesses and design mitigating strategies and controls in collaboration with Product, Data Science, and other cross-functional teams

Take an analytical approach towards issue identification, root cause analysis, understanding of safety controls performance

Work to continuously improve and innovate our operations including, testing new fraud detection signals and processes

Build, maintain, communicate, and present detailed reporting on processes and key metrics

Present models, findings and insights to senior management to drive business decisions

Collaborate with other Operations teams, as well as policy, legal, marketing, product, and other functions, to ensure that insights inform broader critical initiatives

This role demands strong stakeholder and project management skills, as well as the ability to both plan and execute projects of varying time horizons and scope with minimal guidance

Think strategically about long-term scale and adaptability of identity programs, utilizing cross-functional expertise internally as well as external industry-leading practices

A minimum of 2 years of industry or consulting experience in identity verification, fraud or screenings, or related consulting experience in project or program management, or global operations, or related fields

Data-first mindset with excellent Google Sheets/Excel data management skills

Bachelor's degree

SQL proficiency

Excellent analytical skills, and demonstrated success in uncovering data to inform risk-mitigating and customer-oriented decisions

Ability to design processes in a fast paced environment without a prescribed template

Ability to drive consensus and actionable results across highly cross-functional teams

Strong program and project management skills with focus on KPI setting and tracking

Excellent written and oral communication skills; Influential with great presentation skills and the ability to tell clear, compelling stories out of complex issues and analysis

Experience managing cross-functional projects and stakeholders

Ability to manage and prioritize multiple projects under competing pressures

Must be a flexible self-starter who is comfortable with rapid changes and a fast-paced environment

Passion for Safety as it relates to all parties interacting with the Uber platform

MBA or Master's degree a plus

For San Francisco, CA-based roles: The base salary range for this role is USD$106,000 per year - USD$118,000 per year. You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other @types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits.

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form- https://docs.google.com/forms/d/e/1FAIpQLSdb_Y9Bv8-lWDMbpidF2GKXsxzNh11wUUVS7fM1znOfEJsVeA/viewform

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