IT SPECIALIST-INFRASTRUCTURE (PUBLIC SAFETY SUPPORT)
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IT SPECIALIST-INFRASTRUCTURE (PUBLIC SAFETY SUPPORT)
Salary
$29.60 - $34.50 Hourly
Location
5320 North Shepherd
Job Type
Full Time
Job Number
38390
Department
Houston Information Technology Services
Division
HITS - PUBLIC SAFETY COMMS
Opening Date
03/09/2026
Closing Date
3/23/2026 11:59 PM Central
Description
Benefits
Questions
POSITION OVERVIEW
Applications accepted from: ALL PERSONS INTERESTED
Job Classification: IT SPECIALIST-INFRASTRUCTURE (PUBLIC SAFETY SUPPORT)
Posting Number: 38241
Department: Houston Information Technology Services
Division: ENTERPRISE INFRASTRUCTURE SERVICES
Reporting Location: 5320 SHEPHERD DR.
Workdays & Hours: MONDAY - FRIDAY 8:00 AM - 5:00 PMSubject to Change
DESCRIPTION OF DUTIES / ESSENTIAL FUNCTIONS
Onsite Technology Support provides in-person assistance to employee end users including
Under general direction, assists higher level technicians on routine activities relating to network monitoring, operations, and maintenance.
Under general direction, performs general maintenance tasks, troubleshoots and repairs computer systems and peripheral equipment located throughout the organization.
Maintaining and troubleshooting a range of user problems including PC hardware/software/LAN and voice network
Diagnosing problem source through discussions with users and coordinating with internal organization support and operations groups and/or with vendors to resolve problems
Assist with the implementation and maintenance of existing and new servers/storage devices based on established designs and business standards.
Acquiring, installing, and upgrading PC components and software and planning for/responding to service outages and other problems
Installs hardware and software; troubleshoots hardware and software problems.
Available for on-call, activations, and around - the - clock support as critical issues arise.
Candidate must successfully pass a CJIS background investigation with the Department within 6 months of hire.
WORKING CONDITIONS
This position is physically comfortable; the individual has discretion about walking, standing, etc. There are no major sources of discomfort in a normal office environment. The position routinely requires lifting of moderately heavy items, such as computers, printers, or records boxes (up to 40 pounds) and/or stooping, bending, very long periods of walking on rough surfaces on a routine basis and extensive use of a video display terminal. There may be sources of discomfort, i.e., outdoor installations, hot/cold temperature and humid/wet conditions. Hands-on environment. May have on-call responsibilities and rotating shifts.
MINIMUM REQUIREMENTS
EDUCATION
Requires a Bachelor's degree in Computer Science, Management and Information Systems (MIS) or a closely related field.
Related professional experience may be substituted for the education requirement on a year-for-year basis
EXPERIENCE
At least three (3) years of technology experience supporting IT infrastructure including networks, security, and hardware.
System-specific technical certifications may be considered for substitution for 1 year of experience.
LICENSE
A valid Texas Driver License and compliance with the City of Houston's policy on driving (AP 2-2).
PREFERENCES
Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.
GENERAL INFORMATION
SELECTION / SKILLS TESTS REQUIRED
Department may administer skills assessment test.
SAFETY IMPACT POSITION - Yes
If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.
SALARY INFORMATION Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.
PAY GRADE:22
APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov .
To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call (832) 393-0450.
If you need special services or accommodations, call (832) 393-0450. (TTY 7-1-1).
If you need login assistance or technical support call 855-524-5627.
Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.
All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.
EOE Equal Opportunity Employer
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.
The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:
Medical
Dental
Vision
Wellness
Supplemental Insurance
Life insurance
Long-term disability
Retirement pension
457 deferred compensation plan
Employee Assistance Program
10 days of vacation each year
13 city holidays, plus one floating holiday
Compensable Sick Leave
Personal Leave
Flexible schedules
Hybrid-Telework for eligible positions
Professional development opportunities
Transportation/parking plan
Section 125 pretax deductions
Dependent Care Reimbursement Plan
Paid Prenatal, Parental and Infant Wellness Leaves
Healthcare Flexible Spending Account
For plan details, visit http://www.houstontx.gov/hr/benefits.html
01
Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?
Yes
No
02
What best describes your highest level of education?
High School Diploma or GED
Associate's degree
Bachelor's Degree
Master's Degree
None of the above
03
Which area of concentration did you obtain your degree?
Information Technology
Computer Science
Management and Information Systems (MIS)
Engineering
Business Administration
My degree is not listed
I have no degree
04
How many years of experience do you have supporting IT Infrastructure in including networks, security, and hardware ?
Less than 2 years of experience.
2 years of experience
3 years of experience
4 years of experience
5 years of experience
6 years of experience
7 years of experience
8 or more years of experience
I have no experience supporting Public Safety Communications Radio Operations
05
How many years of experience do you have in Maintaining and troubleshooting including PC hardware/software/LAN and voice network?
Less than 2 years of experience.
2 years of experience.
3 years of experience.
4 years of experience.
5 or more years of experience.
None of the above
06
Please select which certifications you have that are currently valid?
CompTIA A+
Network+
Security+
MCSA
None of the above
07
Are you currently a City of Houston HITS Employee?
Yes
No
08
Do you have a valid Texas Driver's License or the ability to obtain one within 30 days of your employment?
Yes
No
09
Do you have experience working with public safety environment?
Yes
No
10
Please provide a list of all valid certifications you currently hold and their validity date(s) (See Resume will delay review of your application)
Required Question
