Jacobs is seeking an Operations Manager - Technical Services to join our senior leadership team supporting the Atlanta Airlines Terminal (AAT) project at Hartsfield-Jackson Atlanta International Airport, Atlanta, GA. In this role, you will lead multi trade operations and maintenance (O&M) activities that safeguard asset reliability, operational continuity, and exceptional customer service across a complex, 24/7/365 airport environment. You'll apply sound judgment, independent analysis, and proven people leadership to deploy resources, resolve critical issues, and deliver to contract requirements, KPIs, and client expectations.
AAT operates continuously with three primary shifts - 6:00 AM-2:00 PM, 2:00 PM-10:00 PM, and 10:00 PM-6:00 AM. While duties are primarily on site during standard business hours, this senior leadership role requires availability for off hours, nights, weekends, and emergency or extreme weather operations to ensure service continuity.
Essential Job Functions
Ensure team compliance with BeyondZero health, safety, sustainability, environmental, and safety training requirements in the performance of work on behalf of client, their customers and broader airport community.
Participate in daily client briefings; oversee rapid investigation and resolution of issues arising from those communications.
Provide client support, incident investigations, problem-solving, and the resolution of immediate, intermediate, and long-term corrective and preventative maintenance issues in support of O&M service continuity.
Lead, manage, and support frontline leaders who respond to reactive, day-to-day issues, as well as drive the completion of planned and scheduled projects.
Assist with trouble-shooting reactive and operational issues required to ensure continuity of operations for critical airport systems and equipment.
Oversee the resolution of employee relations issues in collaboration with leadership team, senior leaders, Human Resources and the Employee Relations team.
Drive frontline leader work order completion and enterprise asset management system (EAMS) process oversight and quality assurance of work order and performance data in support of ISO 9001 registration, AAT project's quality management system goals (safety, cost, quality, schedule, operational continuity); key performance indicators (KPIs); client, customer, and broader airport community goals.
Support project quality management system by facilitating and overseeing work delivery processes, service failures and other incident investigations, root cause analysis, proposed corrective actions, and training initiatives consistent with project's ISO 9001: 2015 certified quality management system to drive a project culture of continuous improvement.
Create, implement, and maintain standards for service delivery and customer service consistent with client, customer and airport community quality expectations.
Drive extreme weather event planning, operations, and manpower scheduling, etc. to meet winter and inclement weather service delivery expectations.
Assist program manager with preparation and delivery of annual and quarterly business reviews (ABR/QBR), maintenance updates, project status, work order performance, KPI, and other reporting as needed.
AAT Project O&M services are ISO 9001: 2015 compliant.
Bring your team-focus, adaptability, and commitment to excellence, and we'll help you grow what drives you - and deliver the world's most challenging Facilities Services projects, together.
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Associates degree with a relevant combination of technical training and experience, or bachelor's degree required.
Five to seven years management or combined experience with craft, trade, operations and maintenance responsibilities in an aviation, large industrial, public institutional, private sector commercial, manufacturing, or similar facility required.
Demonstrated skill at developing and driving a project culture grounded in Jacobs BeyondZero safety principles and practices.
Demonstrated superior, professional communication and writing abilities, along with critical thinking and problem-solving skills.
Demonstrated professional performance evidencing capacity to maintain positive, effective, and supportive interpersonal relationships with team, client, and broader airport community.
Highly developed knowledge and skill in a single or multi-trade specialty area (electrical, plumbing, HVAC, central utility plant, fire suppression, etc.) is required to provide subject matter expertise and guidance to resolve complex and challenging operational, maintenance, scheduling, critical incident, and special operations requests.
Ability to manage complex operational assignments and negotiate an acceptable resolution that meets client, customer, and broader airport community requirements.
Compile and analyze data, identify trends, and manage performance data sets to provide clear, concise findings reports.
Solid administrative skill and ability to effectively use Office 365 and other Jacobs's project management and administrative programs.
Demonstrated skill and ability to lead and build resilient, high performing teams committed to client goals and superior service delivery.
Must possess a current valid driver's license with no major infractions
Ideally, You'll Also Have
Master's degree preferred.
Eight or more years management or combined experience with craft, trade, operations and maintenance responsibilities an aviation, large industrial, public institutional, private sector commercial, manufacturing, or similar facility preferred.
CFM, PMI, or similar certification preferred
Working Conditions
Safety is a core value at Jacobs. We are committed to providing a safe and healthy workplace for all employees. This position will spend a substantial amount of time performing safety sensitive labor or services.
Jacobs is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, medical condition, marital or domestic partner status, sexual orientation, gender, gender identity, gender expression and transgender status, mental disability or physical disability, genetic information, military or veteran status, citizenship, low-income status or any other status or characteristic protected by applicable law. Learn more about your rights under Federal EEO laws and supplemental language.
