Please paste the following URL into a browser to view the entire job posting in the CAPPS Career Section: https://capps.taleo.net/careersection/ex/jobdetail.ftl?job=00056606
You may apply to the job directly through the CAPPS Career Section. It is not necessary to apply both through Work In Texas and CAPPS Career Section
- This position requires occasional travel: short trips, 1-2x per month *PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment, name of employer, supervisor's name and phone number and a description of duties performed. If this information is not submitted, your application may be rejected because it is incomplete. Resumes do not take the place of this required information.SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. In order to complete the supplemental questions please go to CAPPS Recruit to register or login and access your profile. Go to CAPPS Recruit to Sign In https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=enGENERAL DESCRIPTION: Perform advanced managerial work providing direction and guidance in strategic operations and planning. Establish goals, policies, and priorities; manage IT Service Management, Workstation, and Support Services; oversee budgets. Supervises the work of others and operates under minimal supervision with extensive latitude for independent judgment.The following Military Occupational Specialty codes are generally applicable to this position.https://hr.sao.texas.gov/Compensation/JobDescriptions/2250.pdfApplicants must fully complete the summary of experience to determine if minimum qualifications are met.ESSENTIAL DUTIES / RESPONSIBILITIES:1.Establish strategic plans, goals, and objectives for IT service delivery and end-user support. Develop policies, procedures, and guidelines for ITSM, workstation management, Tier 2 support, and helpdesk operations.2.Direct the management and support of workstation environments, including hardware, software, and configuration standards for end-user devices.3.Oversee the development and implementation of support strategies for Tier 2 technical assistance, ensuring timely resolution of escalated issues and maintaining service quality.4.Oversee the design, implementation, and maintenance of IT Service Management (ITSM) processes and tools to ensure efficient delivery of IT services across the organization.5.Manage and approve budgets related to IT service management, workstation services, and support operations, ensuring alignment with organizational priorities and cost efficiency.6.Oversee the operation and performance of helpdesk services, ensuring effective incident management, user satisfaction, and continuous improvement of support processes.7.Ensure compliance with government policies and regulations, including Criminal Justice Information (CJI) requirements. Oversee implementing and maintaining security measures to protect sensitive information.8.Effectively communicate with stakeholders and vendors to ensure projects meet the customerand#8217;s needs and are completed on time.9.Attend work regularly and observe approved work hours in accordance with agency leave and attendance policies.10.Perform other duties as assigned.
Qualifications: GENERAL QUALIFICATIONS and REQUIREMENTS: Education and#8211; Graduation from a standard senior-high school or equivalent is required. Graduation from an accredited four-year college or university with a Bachelorand#8217;s degree in Computer Science, Information Technology, Information Systems or a related field is preferred.Experience and#8211; Minimum of ten (10) yearsand#8217; experience developing and supervising Information Technology teams is required. Minimum of ten (10) yearsand#8217; Information Technology customer service experience is required. Minimum of five (5) yearsand#8217; experience developing and presenting executive level presentations, reports, and debriefings is required.Substitution Note: Additional work experience of the @type described or other related education may be substituted for one another on a year-for-year basis, up to 4 years. Licensure and/or Certification and#8211; If driving is required, must possess a valid driver license from state of residence.Critical Organizational Infrastructure requirements and#8211; This job may be responsible for conducting research on, working on, or having the ability to access critical organizational infrastructure; must be able to maintain the security and integrity of the infrastructure related to this role. Additionally, and more specifically, must not be employed by nor have any connection or continuous connections to any governmental entity or political apparatus of a country listed in 15 C.F.R. and#167;791.4.Regulatory knowledge and#8211; Working knowledge of, or the ability to rapidly assimilate information related to TXDPS, State and Federal regulations, legislation, guidelines, policies and procedures. Supervisory/Managerial/Leadership skills and#8211; Knowledge of management/supervisory methods and principles, performance/productivity standards, and fiscal/budget management. Ability to develop plans, policies, and procedures for efficient workflow and overall effectiveness. Ability to provide clear direction to others, promote teamwork and motivate others to accomplish goals.Technology and#8211; Proficiency with Microsoft Office and appropriate levels of proficiency with utilized software and systems (e.g. CAPPS, SharePoint) and be able to learn new software/systems. Interpersonal Skills and#8211; Must demonstrate an ability to exercise poise, tact, diplomacy and an ability to establish and maintain positive, working/professional relationships with internal/external customers. Must demonstrate DPSand#8217; core values: Integrity, Excellence, Accountability, and Teamwork.Organizational and Prioritization Skills and#8211; Must be organized, flexible, and able to effectively prioritize in a multi-demand and constantly changing environment; able to meet multiple and sometimes conflicting deadlines without sacrificing accuracy, timeliness or professionalism. Presentation/Communication Skills and#8211; Must be able to construct and deliver clear, concise, and professional presentations and/or communications to a variety of audiences and/or individuals.Research and Comprehension and#8211; Must demonstrate ability to quickly and efficiently access relevant information and be able to utilize and/or present research and conclusions in a clear and concise manner.Analytical Reasoning/Attention to Detail and#8211; Must demonstrate an ability to examine data/information, discern variations/similarities, and be able identify trends, relationships and causal factors, as well as grasp issues, draw accurate conclusions, and solve problems.Confidentiality and Protected Information and#8211; Must demonstrate an ability to responsibly handle sensitive and confidential information and situations and adhere to applicable laws/statutes/policies related to access, maintenance and dissemination of information.Safety and#8211; Must be able to work in safe manner at all times, avoiding shortcuts that have potential adverse results/risks, and must be able to comply with safety standards and best practices.Schedule and Travel and#8211; Availability for after-hours, holiday, overnight, emergencies and weekend work is required. This position may have the ability to telecommute based on the needs of the division/agency. Travel in-city and surrounding area, twice monthly.PHYSICAL and/or ENVIRONMENTAL DEMANDS: The physical and environmental demands described here are representative of those encountered and/or necessary for the employee to successfully perform the essential functions of this job; reasonable accommodations may be made to enable individuals with disabilities to perform the ess
