At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.
Job Description
The Account Processor - Repossession supports the front-end of the physical repossession process for Consumer loans. This role performs operational, control, and customer-facing activities prior to repossession, ensuring compliance with regulatory requirements, risk controls, and internal policies. The position partners closely with internal teams, external vendors, and customers to manage collateral logistics, account validation, and customer reinstatement activity while mitigating operational and regulatory risk.
Key Responsibilities
Perform a variety of operational support and oversight activities related to physical repossession and collateral liquidation processes for Consumer Banking.
Support the front-end repossession process prior to repossession taking place, including account validation, assignment controls, and customer coordination.
Validate and manage daily controls; identify, document, and escalate regulatory, risk, financial, and operational findings as needed.
Support repossession vendors by providing accurate location information, coordinating logistics, and monitoring effectiveness measures.
Manage physical collateral across the United States, including impounded and repossessed assets (auto, RV, marine, and other consumer loan collateral).
Conduct root-cause analysis and investigation into account-level issues, discrepancies, or exceptions.
Create and validate customer correspondence to ensure regulatory accuracy and compliance.
Support customers through reinstatement and vehicle retrieval processes, including participation in a small inbound phone queue.
Provide consumer titling oversight and coordinate sales and liquidation activities with internal partners and external vendors, including legal counsel when applicable.
Partner with internal teams responsible for post-repossession liquidation to ensure smooth handoffs when required.
Basic Qualifications
High school diploma or equivalent
Three to four years of experience in clerical and customer service activities
Preferred Skills/Experience
Experience in repossession, loss mitigation, bankruptcy, auditing, or risk-based operational roles
Experience working with third-party vendors or external service providers
Familiarity with consumer collateral @types (auto, RV, marine
Ability to identify and resolve/escalate complex problems
Proficient computer skills, especially Microsoft Office applications
Excellent verbal and written communication skills
Location Expectations
This position is a hybrid role which has weekly onsite attendance requirements ( 3 days a week ) in the following hubs: Cincinnati, OH; Earth City, MO; and Owensboro, KY.
The schedule options for this role are:
Monday - Friday, 7:00 am - 4:00 pm or 8:00 am - 5:00 pm
If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .
Benefits:
Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Review our full benefits available by employment status here (https://careers.usbank.com/global/en/benefits/us) .
U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.
E-Verify
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://careers.usbank.com/verification-of-eligibility-for-employment) .
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $20.00 - $22.50
U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.
Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.
Posting may be closed earlier due to high volume of applicants.
