Service Department Manager-Commercial Restaurant Equipment

City Food Equipment, Lombard, IL 60148 • Lombard, IL • 8h ago

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/13322243

Job Summary\ Our dedicated service team repairs and maintains all major brands of commercial kitchen equipment, both locally in the Chicagoland area and nationally, ensuring reliable operation for food service professionals.\ As the Service Department Manager, you will manage and support our service technicians, ensuring they have all the information, training and resources they need to perform their very best. You will also answer phone calls from our customers, schedule service appointments, respond to calls from Service Techs in the field, meet with customers in person regarding equipment repairs, plan and participate in meetings, calculate and write estimates/quotes, create work orders, and collect cash and credit card payments.\ \

Responsibilities\ The successful candidate must be highly organized with the ability to accurately and timely manage multiple tasks simultaneously in a fast paced environment. The Service Department Manager must have excellent written and verbal communication skills and a friendly demeanor to develop strong work relationships with our customers and team; the ability to interact and communicate with department managers is a must. The location of the office is in the warehouse-service department. Responsibilities also include the following:

Answer incoming phone calls and schedule service and repair

appointments; maintain the up-to-date service calendar

Organize meetings with service technicians- daily and weekly

Dispatch service technicians with correct parts for service calls

Assist customers who enter the warehouse with repair tickets

Follow up with service technicians and hold accountable on the

accuracy of required paperwork for accounting and Parts department and the timeliness of their service calls

Conduct Performance Reviews and corrective action if necessary

Performs all other related duties regularly

**Create quotes, invoices, and take customer payments- must be

accurate and detailed with invoicing and quoting and payments.**

Qualifications

High school diploma/GED required; Associates degree or mechanical

training

3 years of mechanical experience (Restaurant Equipment, Auto

Mechanic, HVAC, etc.)

Understand machine parts and equipment to create estimates and work

orders, calculate labor hours

2+ years of supervisory experience and knowledge of managing a

department

Familiarity with standard office equipment such as printers,

computer software

Excellent computer skills and knowledge of Microsoft Word, Excel

Highly organized with excellent time management skills and the

ability to prioritize projects

Ability to work in a warehouse with temperature fluctuations

Ability to work in a fast paced environment and multi-task

Bilingual (Spanish) helpful

Benefits/Perks

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Career Growth Opportunities

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