Senior Technical Support Specialist

Robert Half • Plymouth, MN • 5h ago

Description

We are looking for an experienced Senior Desktop Support Analyst to join our team in Plymouth, Minnesota. This long-term contract position involves addressing complex technical issues, mentoring team members, and playing a key role in optimizing IT systems. The ideal candidate will have significant hands-on experience in IT support and a passion for delivering effective solutions in a service-oriented environment.

Responsibilities:

Provide advanced troubleshooting and resolve escalated technical issues across systems, devices, and networks.

Conduct root cause analysis on recurring problems and implement permanent solutions to improve system reliability.

Mentor and guide entry level team members by sharing knowledge, refining procedures, and leading training sessions.

Lead IT projects, including planning and executing deployments of new technologies and managing task forces to ensure successful outcomes.

Collaborate with cross-functional teams to optimize systems and enhance overall performance.

Administer and monitor IT systems, including servers, networks, and cloud services, to identify areas for improvement.

Act as a liaison between support teams and other IT functions, ensuring seamless communication and issue resolution.

Develop and maintain technical documentation, ensuring accuracy and accessibility for the team.

Coordinate with external vendors to resolve complex issues when necessary.

Requirements - Minimum of 5 years of experience in IT support roles, with a focus on advanced troubleshooting and mentoring.

Proficiency in Entra ID and Office 365.

Strong understanding of LAN (Local Area Network) and WAN (Wide Area Network) concepts.

Experience with endpoint security tools and practices.

Proven ability to lead IT projects and manage cross-functional teams.

Excellent communication and interpersonal skills for effective collaboration and mentoring.

Ability to work independently while managing multiple priorities effectively.

Solid analytical skills to perform in-depth diagnostics and implement long-term solutions. Technology Doesn't Change the World, People Do.®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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