Information Technology Support Specialist (SCA 111242)
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Information Technology Support Specialist (SCA 111242)
Salary
$63,627.20 - $101,649.60 Annually
Location
Des Moines - 50319 - Polk County, IA
Job Type
Full-time
Job Number
26-02365
Agency
444 Judicial
Opening Date
03/04/2026
Closing Date
3/18/2026 11:59 PM Central
LinkedIn Tag
LI-DNP
Point of Contact
Nishant.Srivastava@iowacourts.gov
To Apply
Candidates need to complete the NEOGOV application and attach a cover letter and resume. Final applicants are subjected to a criminal background check. The Iowa Judicial Branch is an E-Verify employer.
Description
Questions
Job Description
The Iowa Judicial Branch is seeking an Information Technology Support Specialist to serve on the Proprietary Application Support Team.
The Proprietary Application Support Team delivers support to the Judicial Branch's employees on how to use various @types of proprietary software programs efficiently and effectively in fulfilling business objectives. This position blends hands-on technical support, proprietary application troubleshooting, system maintenance, and end-user support. This includes troubleshooting applications and software for all internal court staff. The Information Technology Support Specialist is responsible for supporting, maintaining, and improving in-house applications. This role focuses on troubleshooting, database interaction, scripting, end-user support, and collaboration with development and business teams to ensure stable, reliable system operations.
The Judicial Branch offers a competitive salary, comprehensive benefits, opportunities for professional development, and the chance to make a meaningful impact on the justice system. All applicants must submit a cover letter, resume and complete the Iowa Judicial Branch Application for Employment. All three documents must be completed and included to be considered for this position.
Hours: Monday-Friday, 8:00 a.m. - 4:30 p.m.
Location: Des Moines, IA with possibility of hybrid remote after six months
What's in it for YOU:
Collaborative, positive work environment
Talented and passionate team members that will help you grow and learn
Excellent benefits package
Paid holidays/vacation/sick leave
Iowa Public Employees' Retirement System (IPERS) Retirement plan
Employee discount program
The starting salary for new State of Iowa Judicial Branch employees is expected to be at the base of the pay range. The pay range for this position is $63,627.20 to $101,649.60. Adjustments may be made if the successful applicant has relevant experience above minimum qualifications.
To Apply: Candidates need to complete the NEOGOV application and attach a cover letter and resume. Final applicants are subjected to a criminal background check. The Iowa Judicial Branch is an E-Verify employer.
All applicants must submit a cover letter and resume with the completed application. All three documents must be completed and included to be considered for this position.
Position classification is determined as the 'best fit' of the duties assigned to and performed by a position. This position is classified as an Information Technology Support Specialist as summarized below.
Summary
Provide computer and information technology specialized assistance for Iowa Judicial Branch users and business operations.
To be successful in this position, you will need:
Skills and Abilities
Strong analytical, troubleshooting, and problem-solving skills.
Broad technical aptitude with the ability to quickly learn new systems and tools.
Ability to create and maintain clear technical and user documentation.
Strong organizational and prioritization skills in a production support environment.
Experience working in a team-oriented, collaborative environment.
Proven experience and ability with troubleshooting principles, methodologies, and issue-resolution techniques.
Goal-oriented, organized team player.
Understanding of the branch's goals and objectives.
Technical Skills & Experience
Working knowledge ofT-SQL and PL/SQL, including understanding existing queries and creating new ones as needed.
Experience connecting toSQL Server and Oracle databases, including familiarity with connection configuration (e.g., TNS setup, connection strings).
Hands-on experience withSQL Developer(Oracle) andSQL Server Management Studio (SSMS).
Proficiency withMicrosoft applications, especially Excel, Access, and SharePoint.
Basic experience withshell scripting, including navigating directories, listing files, and opening/editing scripts in QA and production support environments.
Under the direct supervision of the IT Manager - Software Development, candidates will:
Troubleshoot software and application issues, documenting investigation steps, resolutions, and outcomes in the ticketing system.
Validate fixes and enhancements in supported environments and perform follow-ups to ensure issues are fully resolved.
Maintain and improve performance, reliability, and usability of in-house applications.
Analyze recurring issues and trends, recommending long term fixes and process improvements.
Prioritize and manage defect resolution and enhancement work based on business impact and operational needs.
Write, review, and execute scripts to assist with troubleshooting, diagnostics, and issue resolution.
Identify end user training needs and provide documentation and support to improve system understanding and adoption.
Communicate clearly with end users, developers, and management, including deescalating concerns when necessary.
Support and mentor junior team members.
Other duties as assigned.
This is a non-merit position with the Iowa Judicial Branch. Candidates must follow the instructions in the "To Apply" section.
Positions in this class are exempt from the screening and referral requirements of the Iowa Department of Administrative Services - Human Resources Enterprise.
Additional Qualification Requirements
The incumbent must meet the minimum requirements to qualify for the position.
High school diploma (or high school equivalency diploma).
Three (3) years of experience in computer science or related experience.
Experience may be substituted with related education on the basis that successful completion of thirty (30) semester hours or academic equivalent equals one year of experience.
Preferred Qualifications
Associate's degree in computer science or information technology.
Experience working in or transitioning to Agile methodologies.
Familiarity with Power Platform tools, such as Power BI (reporting) and Power Automate (SharePoint task automation).
01
Do you understand that the answers to all of the following questions must be truthful, honest, and accurate to the best of your ability? Please read all questions and answers thoroughly and make sure you understand them completely. Ensure the answers to your questions match the information filled out on your application and the attachments you have uploaded. If the answers to your questions are inconsistent with your application information or uploaded attachments, you will be given zero points for the question. Knowingly misrepresenting the facts when submitting any information related to an application, examination, certification, appeal, or any other facet of the selection process will result in your disqualification from this application and future employment with the Iowa Judicial Branch.
Yes
No
02
PLEASE READ CAREFULLY Have you filed a registration statement pursuant to the federal Foreign Agents Registration Ace of 1938, as amended, 22 U.S.C. S611 et seq?
Yes
No
03
Please explain any gaps in your employment history?
04
Have you ever received a disciplinary suspension, been asked to resign, or discharged from a job? If yes please explain below.
05
What is your minimum salary requirement?
06
Your application for employment with the Iowa Judicial Branch will generally be treated as confidential under Iowa Code section 22.7(18). However, if you consent to allow Judicial to treat it as a public record per Iowa Code section 22.7(18)(a), please check "Yes, I consent" below.
Yes, I consent
No
07
List any professional licenses you hold:
08
Current Iowa Judicial Branch Employees ONLY: Have you completed the Iowa Judicial Branch LinkedIn Learning Leadership and Professional Development Certification?
Yes
No
Required Question
Employer
State of Iowa
Agency
444 Judicial
Address
Iowa Judicial Branch Building
1111 E Court Ave
Des Moines, Iowa, 50319
Website
http://www.iowacourts.gov/
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