Customer Service Representative

TEKsystems • Kearney, NE • 1d ago

Position Overview

We are seeking a Customer Service Specialist to support patients by managing the full front-end service process. This role involves answering inbound calls, making outbound calls, processing orders, verifying insurance, reviewing documentation, and ensuring patients receive the equipment prescribed by their providers. The ideal candidate is organized, patient-focused, comfortable with high call volumes, and able to deliver excellent service in a healthcare environment.

Key ResponsibilitiesPatient Support & Communication

Answer inbound calls and emails promptly while meeting performance goals

Make outbound calls as needed to follow up, confirm details, or gather missing documentation

Educate patients on their financial responsibility when applicable

Provide accurate information about products, services, and general support inquiries

Route calls appropriately and follow up to ensure resolution

Order Processing & Documentation

Review referral documentation for accuracy and completeness

Create and process patient orders

Verify and submit required forms and supporting documentation

Maintain detailed, accurate records in accordance with SOPs

Schedule patients to receive equipment as ordered by their provider

Insurance Verification

Complete insurance eligibility checks

Determine coverage, co-insurance, and deductibles

Obtain pre-authorization when required

Submit physician orders to insurance carriers for review and approval

Product & Company Knowledge

Stay current on all products and services offered

Maintain a working understanding of equipment @types, ordering requirements, and patient needs

Required Skills & Experience

Customer service or call center experience

Experience in healthcare, medical office work, or patient interaction

Understanding of insurance processes preferred

Strong attention to detail and documentation accuracy

Ability to work in a fast-paced, high-volume environment

Excellent communication and problem-solving skills

Preferred Qualifications

Hands-on patient care experience

Familiarity with CPAP equipment or respiratory products

Prior experience with medical documentation and insurance verification

Experience Level

Entry Level - training provided, healthcare experience strongly preferred.

Job Type & Location

This is a Contract to Hire position based out of Kearney, NE.

Pay and Benefits

The pay range for this position is $18.50 - $19.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Kearney,NE.

Application Deadline

This position is anticipated to close on Mar 17, 2026.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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