Purpose:

Assist the service managers in maintaining accurate and on-time reports and records relative to the service department's operation within the dealership.

Responsibilities:

Fields internal and external customer inquiries to the Service Department

Opens repair orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced

Generates repair order previews for the service administrator and service managers

Maintains the service library with current information (for example, files, bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager

Maintains Service Department filing and records

Updates customer profiles using equipment, hours, or other information from the customer work orders

Maintains accessories and supplies and prepares replacement orders

May prepare Service Technician efficiency reports

Manages communication between Service Managers and Service Administrator

Maintains special tool inventory lists

May manage attendance reports and make corrections accordingly; submit to the HR Manager for payroll

Qualifications

Experience, Education, Skills and Knowledge:

Basic knowledge of accounting practices

Ability to use standard desktop load applications such as Microsoft Office and internet functions

Knowledge of office procedures

General understanding of mechanical/technical terms is preferred

High School Diploma or equivalent experience

Physical Requirements: Some lifting (up to 50 lbs.). Long hours on computer. Prolonged periods of standing and/or sitting. Regular use of the telephone and e-mail for communication is essential. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities.

L andMark is an Equal Employment Opportunity Employer promoted to a diverse workforce.

Landmark Implement Inc

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