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Specialist - Electric Operations - ECAT/ CRMS - Training and Communications

conEdison • Rye, NY • 2h ago

Required Education/Experience

Bachelor's Degree and at least 2 years of related experience. or

Associate's Degree and at least 4 years of related experience. or

High School Diploma/GED and at least 5 years of related experience.

Preferred Education/Experience

Bachelor's Degree in Business, Communications, or IT and at least 2 years of related experience.

Relevant Work Experience

Act as a liaison between business users, customer teams, and technical or operational groups, required.

Customer advocate mindset to assess trends and drive effective issue resolution, while identifying root causes and influencing continuous improvement, required.

Experience developing and delivering training, presentations, and written communications, required.

Proficiency in Microsoft Office 365, including Word, Outlook, PowerPoint, Excel, and OneDrive, required.

Ability to develop and deliver presentation material to various audiences, required.

Ability to work in a fast paced, dynamic environment with shifting priorities, required.

Strong time management skills with the ability to manage multiple priorities and deadlines, required.

Working knowledge of customer facing systems and CRMS platform, preferred.

Ability to document case chronologies, perform root cause analysis, and support corrective actions, preferred.

Experience with Electric Operations applications and reporting tools such as CRMS, WMS, NMS, Obvient, Tableau, and Power BI, preferred.

Skills and Abilities

Well organized, detail oriented and flexible to handle multiple assignments

Effective leadership skills

Demonstrated problem solving skills

Demonstrated analytical skills

Strong written and verbal communication skills

Assumes personal responsibility for actions

Demonstrates excellent judgment and decision making skills

Performs work independently with minimal supervision

Demonstrates a high commitment to quality

Effective interpersonal skills

Licenses and Certifications

Driver's License Required

Physical Demands

Sit or stand to answer a phone for the duration of the workday

Sit or stand to use a keyboard, mouse, and computer for the duration of the workday

Possess manual dexterity and the ability to use hands for the duration of the workday

Ability to stoop, bend, reach, and kneel throughout the workday

Stand to use/operate office equipment for the duration of the workday

Additional Physical Demands

The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.

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