Consumer Strategy Master's Intern

Kaiser Permanente • Oakland, CA • 2h ago

2026 Summer Intern

Location:

This internship role is scheduled to be flexible. Please be prepared to spend part of your time working remotely and part of your time working from a Kaiser Permanente regional office. Finalists MUST reside in one of the following states to be eligible for employment with Kaiser Permanente: CA, OR, WA, HI, CO, GA, MD, VA, CT, DC, or IL.

Department Details:

Within Kaiser Permanente-s Strategic Customer Engagement (SCE) organization, the Market Messaging & Engagement (MME) team plays a foundational role in shaping how the company communicates value to employer clients, brokers, and consultants. As an intersection point between business strategy, clinical expertise, and customer-facing operations, the team-s mission is to craft compelling, market-driven messaging that resonates with both internal teams and external stakeholders.

Message Development & Strategy

The MME team designs and refines value propositions for SCE-s sales and account management teams, delivering differentiated messaging around workforce health offerings, clinical outcomes, total cost of care, and ease of doing business.

Cross-Functional Collaboration

Acting as strategic translators, they work with clinical leaders, data analytics, digital, and marketing partners to transform complex medical insights and performance metrics into clear, market-relevant narratives.

Program & Content Leadership

Team members create and manage content for thought leadership events-both internally (for sales enablement) and externally (with employer customers and channel partners). They also coach speakers and ensure messaging is engaging, consistent, and actionable.

Customer Insights & Market Focus

They stay ahead of employer priorities-such as health equity programs, occupational health, on-site clinics, and workforce well-being-then integrate that intelligence into strategic messaging frameworks.

Stakeholder Triage & Support

The MME team also serves as a hub to triage complex customer requests, directing them to appropriate internal resources while ensuring a smooth, client-focused escalation process.

Internship Projects:

The candidate will provide project management, operational support, data, and analytical support across the market messaging PODs, platforms and support product operations for the product portfolio.

This includes, but is not limited to:

Serving as a liaison/triage point of contact for the MME projects across Chronic conditions, pharmacy, and innovation portfolios.

Providing project management support for special initiatives

Helping to identify consistent success metrics across PODs and updating department dashboard data and analytics

Serving as a liaison to our National Marketing partners

Developing a consistent approach across work teams for updating and tagging Infosource and Showpad to maximize search results for market-facing teams

Target Majors:

Healthcare Administration; Public Health; Marketing

Target Skillset:

Project management, Communication and presentation skills, detailed oriented, familiarity with health insurance, ability to engage stakeholders, critical thinking, and market research.

Job Summary:

Lay the groundwork for a dynamic future with an industry leader. At Kaiser Permanente, youll forge lasting relationships with colleagues across the organization while enjoying the opportunity to grow your experience and hone your expertise on assignments that have real impact. Our interns have worked on everything from analyzing financial software and developing new marketing strategies, to designing mobile apps and helping clinicians improve care delivery. We want you to get the most out of your time here and will give you projects that challenge you to think freely, question thoroughly, and explore deeply.

Essential Responsibilities:

Contributing to a designated project or initiative to meet a KP business objective.

Report development and analytics.

Project management - planning, execution, and measurement.

Learning new applications needed to complete assignments or support the execution of business objectives.

Job shadowing in other functional areas.

Performing additional duties as required.

Basic Qualifications:

Experience

N/A

Education

Pursuing a graduate degree or have completed a graduate program from an accredited university within the last year.

Bachelors degree required.

License, Certification, Registration

N/A

Additional Requirements:

Aptitude to perform data and process analytics and formulating solutions.

Working knowledge of MS Word, Excel, PowerPoint.

Preferred Qualifications:

3.0 GPA or above

Advanced analytical and problem-solving skills

Proven ability to build effective working relationships as well as strong interpersonal skills

Excellent verbal and written communication skills

Ability to learn quickly and experience producing high quality work in short periods of time.

COMPANY: KAISER

TITLE: Consumer Strategy Master's Intern

LOCATION: Oakland, California

REQNUMBER: 1410615

External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.

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