Company Description
Working at Allegis Global Solutions (AGS) is more than just a job. It's a career. It's a community of people who invest in your development and empower you to blaze your own trail. Each of us is here to create real, measurable impact that moves needles. We operate beyond "roles" or "jobs" to realize the opportunity to make meaningful contributions to a bigger idea. Because we believe that when you build a workforce that's designed to harness human enterprise, you design a workforce that's built for impact.
At AGS, we help companies all over the world transform their people into a competitive advantage. It's not about filling seats. It's about designing workforces to meet missions and unleash the most transformative power in business today: The power of human enterprise.
With services around the globe, we have a point of view on the future of work that enables us to be a transformative partner in the way work gets done for our clients' organizations. Meeting clients where they are, we design a plan and guide them along a transformational journey, applying bold actions and diverse minds to solve the most complex challenges - from permanent and extended workforce management to services procurement, consulting, direct sourcing and our Universal Workforce Model.
We also represent over 100 countries and speak dozens of languages. So as you're building relationships and doing your job, you'll be exposed to other cultures and advancement opportunities while expanding your knowledge of global markets and strategies.
See what it's like to work at AGS by searching #LifeAtAGS on any social network.
Job Description
Join our Front Office Production Support team to identify, validate, and proto@type opportunities that improve stability, efficiency, and user experience across our enterprise systems. This role is designed for someone who enjoys analyzing processes, applying GenAI creatively, and helping the team work smarter. You will focus on automation, insights, and continuous improvement-not ticket handling.
You will work closely with Support leadership to surface insights, propose automation opportunities, experiment with AI-driven improvements, and build lightweight proto@types or workflows that demonstrate measurable business value.
AI, Automation & Insights
Apply debugging and problem-solving skills to address complex business and AI-related technical challenges
Gain exposure to automated testing frameworks, model evaluation techniques, and quality standards for AI systems
Gain experience with LLMs, machine learning workflows, vector databases, embeddings, natural language processing, and RAG architectures
Gain hands-on experience with prompt engineering and AI evaluation metrics
Develop an understanding of business KPIs and how to measure the value of AI-driven solutions and experiments
Utilize full-stack engineering and AI development skills to build high-quality proto@types and production-ready features
Identify inefficiencies, manual processes, and recurring pain points within Production Support workflows and propose AI/automation-driven solutions.
Analyze incident trends, root causes, system behavior patterns, and user feedback to uncover improvement opportunities.
Use GenAI to generate insights, summaries, recommendations, and proto@types that help the team make data-driven decisions
Operational Excellence
Conduct outside-in assessments of support processes to identify bottlenecks and areas where tooling can improve.
Map recurring support themes to potential GenAI or automation opportunities such as classification, routing, or pattern detection.
Systems & Data Awareness
Monitor front-office platform behaviors (Salesforce CRM, ATS, enterprise search, integrations) to understand performance patterns and business impact.
Collaborate with cross-functional partners-including product, data, and engineering teams-to gather @context and validate improvement ideas.
Help establish measurement frameworks to assess the value and effectiveness of AI and automation initiatives.
Essential Functions:
Collaborate daily with Production Support analysts, product owners, AI engineers, developers, and designers.
Support AI experimentation by preparing datasets, running analyses, synthesizing outcomes, and recommending next steps.
Develop clear presentations, stakeholder updates, demo materials, and experiment summaries that communicate value, risks, and business impact.
Document findings in both technical and non-technical formats to support team understanding and knowledge sharing.
Review business cases, user stories, technical designs, and initiative plans to ensure alignment with team priorities and ongoing work.
Complete assigned work within sprint timeframes and present results to the team and stakeholders.
Qualifications
Currently pursuing a B.S. or M.S. in Data Science, Computer Science, AI/ML, Information Systems, Business Analytics, or related discipline
Basic understanding of data analysis, machine learning, and/or generative AI
Basic understanding of communicating technical concepts to non-technical audiences
Familiarity with LLMs, embeddings, or vector databases is a plus
Experience preparing reports, presentations, or dashboards is a plus
Strong written and verbal communication skills
Curiosity, adaptability, and an interest in emerging AI technologies
Additional Information
Location disclaimer: This position is open to North America locations outside of California, Colorado, New Jersey, New York, and Washington.
Pay Transparency: $20/Hour
At AGS, we recognize our people are our strength. We are an equal opportunity (M/F/Disability/Veterans) and consider all applications without regard to race, gender, sexual orientation, gender identity, age, color, religion, national origin, veteran status, disability, genetic information or any other status protected by applicable law. We value our people, their varying perspectives and are committed to fostering an environment where they can bring their whole selves to work.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email Accommodation@allegisglobalsolutions.com for accommodation options.
In accordance with the Immigration Reform and Control Act of 1986, employment is contingent upon verification of identity and authorization to work in the United States. All persons hired will be required to complete Form I-9 and provide acceptable documentation as required by law.
