Account Coordinator

ironwear • Deer Park, TX • 1d ago

Ironwear is an established and growing safety solution provider. For over 35 years we have manufactured, developed, and reengineered Personal Protective Equipment (PPE) for all industrial markets around the globe. The Account Coordinator will assist as a direct link between our customers, Sales Team, and internal personnel. The position includes a limited sales capacity, maintaining customer relationships, providing first-class customer service, addressing all customer needs, and helping customers make informed decisions about products to purchase.

Responsibilities:

Answer incoming phone calls, customer support emails, and customer chats while providing a first-class customer experience.

Evaluate and write up incoming orders and present them to the Processing Department.

Assist customers with product inquiries regarding inventory, pricing, incoming orders, back orders, and returned goods.

Have a basic understanding of company product knowledge to properly address customer questions and concerns.

Offer customers alternative or additional products to boost sales and provide first-class customer service.

Provide customer outreach when necessary to relay and evaluate any pending issues.

Communicate cross-functionally with the processing team and Account Managers to ensure orders are processed accurately, including price validation, shipping methods/costs, and backorders.

Communicate with account managers to address any customer concerns.

Process all paperwork for customer orders, RMAs, and backorders.

Compile pertinent customer data in provided documentation and flag any concerns or patterns to management.

Maintain and collect accurate customer data in our ticketing, ERP, and CRM platforms.

Requirements

Required Skills/Abilities:

Superior verbal and written communication skills.

Proficient in Microsoft Office Suite.

Ability to multi-task in a demanding environment.

Organized and meticulous.

Strong interpersonal skills.

CX ticketing platform experience is a plus (Zendesk/Gorgias/Kustomer/similar).

Education and Experience:

High school degree or GED required.

A minimum of two years related experience.

Benefits

Career growth & development

Competitive Compensation Plan

Group benefits including medical, dental, and vision benefits with 100% premiums paid by Ironwear

Paid Time Off

Paid Holidays

401k with company match

Similar Jobs

Desktop Support Technician

TEKsystems • Houston, TX • 5h ago

IT & Engineering

Description Our client is seeking a motivated IT Technician to join thier growing IT team. This role will provide hands-on technical support for our Houston office and assist with help desk operations across multiple loc...

5h ago

Go to Apply

Internal Communications - Director

PwC • Houston, TX • 5h ago

Sales & Marketing

Specialty/Competency: IFS - Brand & Communications Industry/Sector: Not Applicable Time Type: Full time Travel Requirements: Up to 40% At PwC, our people in corporate affairs and communications are responsible for ma...

5h ago

Go to Apply

Duck Creek Application Architect, Manager

PwC • Houston, TX • 5h ago

Management & Administrative

Specialty/Competency: Operations Industry/Sector: Insurance Time Type: Full time Travel Requirements: Up to 60% At PwC, our people in business application consulting specialise in consulting services for a variety of bus...

5h ago

Go to Apply

Bilingual Customer Service Specialist (Spanish) Full Time Key 1700

Sherwin-Williams • Houston, TX • 6h ago

Retail & Hospitality

Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates Customer...

6h ago

Go to Apply

Production Operator

System One • Houston, TX • 6h ago

Manufacturing & Warehouse

Job Title: Production Operator Location: Houston, Texas Type: Contract To Hire Compensation: $17/Hour Contractor Work Model: Onsite Hours: 5am-1:30pm Key Responsibilities: Handle various raw materials in product manufact...

6h ago

Go to Apply

IT SPECIALIST-APPLICATIONS (Junior Data Engineer)

The City of Houston • Houston, TX • 6h ago

IT & Engineering

IT SPECIALIST-APPLICATIONS (Junior Data Engineer) Print ( https://www.governmentjobs.com/careers/houston/jobs/newprint/5244617 ) Apply ? IT SPECIALIST-APPLICATIONS (Junior Data Engineer) Salary $31.18 - $38.94 Hourly Loc...

6h ago

Go to Apply

Manager IT Regional Health Technology

CommonSpirit Health • Houston, TX • 6h ago

Hospital & Medical

Job Summary and Responsibilities *The selected candidate would have to live in Houston, and be on site in the Office M-F, 8-5. In addition, this manager will be in an on-call rotation with the other managers and director...

6h ago

Go to Apply

Channel Sales Manager, Salesforce - Financial Services Industry

Deloitte • Houston, TX • 6h ago

Finance, Accounting & Banking

Deloitte is currently seeking candidates for our Channel Sales Manager (CSM) role, focusing on digital transformations enabled by Salesforce solutions for the Financial Services industry. The CSM's primary objective is t...

6h ago

Go to Apply

Electrical Field Engineer - Industrial

Kiewit • Houston, TX • 6h ago

Legal & Paralegal

Requisition ID: 179905 Job Level: Mid Level Home District/Group: Kiewit Industrial District Department: Field Operations Market: Industrial Employment Type: Full Time Position Overview As an Electrical Construction Field...

6h ago

Go to Apply

Quality Control Associate

MOBILE TEMPORARY SERVICES LLC • Houston, TX • 6h ago

Manufacturing & Warehouse

JOB TITLE: Quality Control Associate LOCATION: Houston, Texas 77066 SCHEDULE: Night Shift: 5 pm to 5 am Monday to Thursday PAY: $20/hr. + DOE ESSENTIAL FUNCTIONS/RESPONSIBILITIES: Perform in-process and final inspections...

6h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.