Account Representative
Location:
Lakeland, FL, US, 33815
Requisition ID: 19016
Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit www.brightstarlottery.com .
Overview
As an Account Representative, you'll build and sustain strong relationships with Brightstar Lottery's Instant Ticket and Fast Play customers. You are the subject-matter expert for game design and product portfolio development, owning each account and the full life cycle, from concept through launch. You translate customer needs for internal teams (and vice versa), guide priorities, and support reporting for leadership. This is an onsite role at the Lakeland, Florida facility location, with a focus on delivering a seamless, customer-facing experience across all instant ticket and Fast Play productions.
What You'll Do
Lead & collaborate
Serve as project lead for assigned games and initiatives; partner with Game Planners to develop game specifications.
Provide oversight, coach new team members, and share best practices; act as the Account Services SME.
Triage and prioritize inbound requests, especially during high-volume periods.
Support department leadership with required reports and insights.
Customer relationship & account management
Build trusted relationships and clear communication with customers and internal stakeholders.
Develop deep expertise in instant-ticket gameplay strategy; recommend solutions throughout development.
Join customer and cross-functional meetings/calls; collaborate with other SMEs to resolve issues.
Review customer launch schedules and portfolios; advise using industry trends and performance signals.
Partner with the Account Executive to shape game plans for each account.
Understand customer needs and opportunities via Marketing Analytics/Same Store Sales reviews and category analyses; identify product opportunities.
Use Brightstar innovation to deliver compelling, market-relevant designs for existing and prospective customers.
Drive customer profitability by effectively managing available options.
Contribute to Brightstar's broader product portfolio strategy.
Onboard new customers by capturing and documenting requirements.
Project management & delivery
Build timelines that meet requested delivery dates; coordinate with internal teams to stay on track.
Monitor games through printing and packaging to ensure compliance with customer requirements.
Resolve issues with press personnel, production management, or other stakeholders as they arise.
Game design & development
Submit clear, complete creative briefs to the Creative Design team based on customer orders and standards.
Create prize structures (including GLEPS) aligned to mechanics and instructions; ensure accurate prize language.
Review mechanics and playability; refine parameters and provide recommendations to the customer.
Process & systems
Participate in cross-functional projects to improve processes.
Support the team in resolving press/production issues.
Share responsibility for system maintenance and enhancements (e.g., WebCenter, GMS); provide user support and training.
Perform other duties as assigned to meet business needs
Brightstar policies
Adhere to all company policies, including Code of Conduct, Confidentiality, Information Security, and Environmental Compliance.
What You'll Bring
Required education & experience
Bachelor's degree in Business, Sales, Marketing, Finance, Printing, or related field or equivalent experience.
6+ years of dedicated customer service or account management experience in a related industry/role.
3+ years of industry experience in printing, lottery, or manufacturing.
Required skills
Strong time and project management; able to meet tight deadlines with minimal supervision.
Excellent written and verbal communication; clear, persuasive presenter with strong interpersonal skills.
Intermediate math skills; advanced Excel formulas and calculations.
Proficiency with Microsoft Office (Word, Excel, Outlook) and Adobe Acrobat.
Proven ability to create Prize Structures and Guaranteed Low-End Prize Structures (GLEPS).
Meticulous attention to detail and quality; high professionalism, integrity, and discretion with confidential information.
Effective meeting facilitation with customers and internal stakeholders.
Able to work independently and as a collaborative team member; takes initiative and exercises sound judgment.
What Will Make You Stand Out
Master's degree in Business, Sales, Marketing, Finance, Printing, or related field.
Experience working with international accounts.
Team lead or people-lead experience.
Foreign language skills (French, German, Portuguese, Spanish) are a plus.
Success Profile
Leading Complexity
Leading People
Leading the Business
Leading Self
LI-MS1
At Brightstar, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is $40,887- $115,000. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.
Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses. In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.
All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate.
IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.
