Working Title: Disability Support Specialist
Job Class: Human Services Program Representative 1
Agency: Human Services Dept
Job ID : 92467
Location : St. Paul
Telework Eligible : Yes
Full/Part Time : Full-Time
Regular/Temporary : Unlimited
Who May Apply : Open to all qualified job seekers
Date Posted : 02/26/2026
Closing Date : 03/11/2026
Hiring Agency/Seniority Unit : Human Services Dept / MAPE DHS Central Office
Division/Unit : DHS-Central Office / ADSA DS PolicyTAInfoResources
Work Shift/Work Hours : Day shift
Days of Work : Monday - Friday
Travel Required : No
Salary Range: $29.25 - $42.94 / hourly; $61,074 - $89,658 / annually
Classified Status : Classified
Bargaining Unit/Union : 214 - MN Assoc of Professional Empl/MAPE
FLSA Status : Nonexempt
Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes
This position is eligible for telework (https://mn.gov/mmb-stat/policies/1422-telework.pdf) for applicants who reside in Minnesota or in a bordering state, with supervisory approval and satisfactory performance. If you live in a state bordering Minnesota, you must live within 50 miles or less from the primary work location to be eligible for telework.
The Department of Human Services is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DHS does not participate in E-Verify.
The work you'll do is more than just a job.
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.
The Disability Support Specialist will plan, implement, and monitor response to information access needs of programs and services administered by the Aging and Disability Services Administration through the Disability Services Division. Responsibilities include:
Provide a coordinated customer service and technical assistance response to external and internal inquiries generated by the Disability Hub MN and Disability Services Division contact/response systems
Support related training, communication, outreach, and systems management activities to meet project/program goals for Disability Hub MN and Disability Services Division
Manage and respond to information and assistance requests from the Disability Hub MN system and Disability Services Division Response Center inquiries
Support the information, documentation and maintenance of the Disability Hub MN training opportunities and modules
Participate with division and Hub team(s) to develop, implement and monitor protocols, for providing Disability Hub MN andDisability Response Team services, to DHS, other state agencies, and providers, to support the projects and the Division's strategic goals
Minimum Qualifications
To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month, day and year for each job held.
2 years professional experience human services programs providing information, resources, referrals and/or technical assistance.
Experience must demonstrate the following:
Understanding of State and Federal Health, Home and Community Based, and continuing care programs
Program knowledge of Medical Assistance, General Assistance Medicare, Managed Care, and MinnesotaCare
Customer service and technical assistance skills for providing relevant information, assistance and referrals
Knowledge of disability and employment policy, practices, providers and organizations
Proficient in MMIS, MAXIS, and other information platforms, such as METS, SMI/SOLQ, CRM and Revation
Skilled at using MS Office Suite programs: Word, Excel, PowerPoint, Outlook, Teams, and SharePoint
Bachelor's degree in Human Services, Public Policy, Social Work or related field may substitute for 1 year of professional experience OR Master's degree in Human Services, Public Policy, Social Work or related field may substitute for 2 years of experience
Preferred Qualifications
Trained in person-centered thinking and planning
Experience managing eligibility for programs or managing waiver service access
Contact center experience
Assisting people with navigating the complex human service system
Plain language and accessibility experience
Organize work, anticipate problems, monitor performance, set priorities and meet deadlines
Strong human relations skills and ability to communicate well with a variety of clientele
Ability to facilitate discussions to guide, solicit and explore diverse perspectives
Variety of experiences working effectively with others from different backgrounds and/or cultures
Additional Requirements
To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held.
REFERENCE/BACKGROUND CHECKS - The Department of Human Services will conduct reference checks to verify job-related credentials and criminal background check prior to appointment.
AN EQUAL OPPORTUNITY EMPLOYER
Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.
Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.
