Account Management and Client Services Coordinator

Intermountain Health • Murray, UT • 3h ago

Job Description:

This position will support the Business Development and Client Services Manager in all account management and client services related functions as requested. Duties include supporting current and new client companies in all account management and business development functions. The position effectively communicates with all EAP staff in support of client and program needs and expectations; supports creation, revision and execution of annual account management plan. Provides general ad hoc support to Manager as directed; willingness to assist in any necessary duties to help meet department objectives.

THIS POSITION IS PRN

Pay Range: 25.02 - 39.41 USD Hourly

Monday - Friday days and some evenings for events. No weekends, holidays, or graves.

Location is on site at the Employee Service Center

Essential Functions

Ability to develop and maintain excellent relationships with current and new clients and the broker community

Contract renewal, client onboarding, onsite and virtual promotion of program, client billing, relationship management with key stakeholders.

New business generation, communication with team members, supporting creation, revision, and execution of annual account management plan, RFPs, complaint response, and proactive program innovations.

Maintaining internal business development related reports, creation/maintenance of all marketing and promotional related materials and platforms

Data tracking, utilization reporting, data analysis, data patterns and forecasting

General ad hoc support to manager as directed, willingness to assist in any necessary duties to help meet department objectives

Skills

Account Management

Business Development

Client Relationship Management

Analytical Problem Solving

Oral and Written Communication

Client-facing Presentation

RFP and Sales Process

Data Analysis and Reporting

Marketing Content and Promotion

Interpersonal Communication

Qualifications

Experience in marketing, promotion, account management, or related field

Project/process management experience.

Proficiency in Microsoft Office. Strong computer skills and written and verbal communication skills.

Willingness to travel in support of accounts; have own car and car insurance

Preferred Qualifications

Bachelor's degree

EAP experience

Experience within a healthcare setting

Experience using CRM and generating reports

Physical Requirements

Ongoing need for employee to see and read information, labels, documents, monitors, identify equipment and supplies, and be able to assess customer needs.

Frequent interactions with providers, colleagues, customers, patients/clients and visitors that require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately.

Manual dexterity of hands and fingers to manipulate complex and delicate supplies and equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc.

For roles requiring driving: Expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, and other vehicles.

Location:

Intermountain Health Intermountain Medical Center

Work City:

Murray

Work State:

Utah

Scheduled Weekly Hours:

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$25.02 - $39.41

We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here (https://intermountainhealthcare.org/careers/benefits) .

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.

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