We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.
Position Summary
The Senior Analyst - DSCSA (Drug Supply Chain Security Act) Product Flow will be primarily responsible for DSCSA activities requiring a high degree of internal-facing interactions, resolving DSCSA data errors, and ensuring efficient product flow of prescription pharmacy product. The Senior Analyst will have the responsibility of managing a queue and processing DSCSA-related data errors, which prevent the compliant product flow of drugs held in quarantine locations at Distribution Centers and pharmacies. In addition, the day-to-day activities will support 10 distinct business units across Retail, PBM, Omnicare, Minute Clinic, and Oak Street Health as well as playing a key role in maintaining the formal documentation of key processes. The Senior Analyst will join forces with the field teams and leadership; vendors of prescription pharmacy product; and the vendor for the web-based application with which the exceptions queue and processing activities will take place.
This role will focus on monitoring, troubleshooting, and resolving serialization and traceability exceptions, managing serialization and exception handling under the DSCSA.
This is a remote role that can be done anywhere in the US.
The financial scope of work also entails:
Minimizing and eliminating the risk for financial penalties incurred due to DSCSA non-compliance
Minimizing the impact to working capital and waste caused by quarantined product, DSCSA-data errors, and internal systems errors
Defining the financial and operational opportunities for savings due to internal and external non-adherence to standard pharmacy warehouse receiving procedures
Responsibilities:
Monitor and manage serialization exceptions using TraceLink SCWM platform, ensuring timely investigation and resolution; Troubleshoot CVS Health's traceability and verification issues, escalating to trading partners
Support the implementation of SOPs and compliance workflows for exception handling and traceability; Maintain and update knowledge management records, ensuring compliance documentation aligns with CVS Health's policies and regulatory standards
Act as a liaison between CVS Health's internal teams and external trading partners (manufacturers, wholesalers), addressing quarantine inventory issues and exception resolutions
Assist in training CVS Health teams (Retail pharmacies and distribution centers, PBM Mail, PBM Specialty, etc.) on serialization compliance, exception management, and best practices
Support the development of systems and processes needed for on-going exceptions management. Stay up to date with DSCSA compliance milestones, providing input for process improvements and regulatory updates
Required Qualifications
3+ years' experience in supply chain, analysis, retail, or healthcare
Strong verbal and written communication skill with the ability to present finding and influence key stakeholders
Advanced analytical thinking and problem-solving skills; ability to make data-driven decisions under regulatory timelines
Proven experience leading cross functional collaboration and building consensus across CVS Health enterprise
Ability to adapt quickly to shifting priorities and evolving Supply Chain Security Act (DSCSA) regulatory requirements
Highly detailed oriented with strong focus on accuracy and completeness.
Demonstrated ability to manage complex project and competing priorities under tight deadlines
Proven track record managing queues and driving process improvement across large organization
Ability to influence outcomes, mediate conflicts, and guide team to resolution in high stake regulatory environment
Advanced proficiency in Microsoft Excel and PowerPoint
Preferred Qualifications
Experience in exception management, triage workflows, and issue resolution within high volume, high urgency environments
Familiarity with DSCSA requirements, serialization, and traceability compliance across all CVS Health business units (distribution center, PBM, retail etc.) settings
Knowledge of typical pharmacy and warehouse product flow and work force
Hands on experience with TraceLink or similar DSCSA compliance platform
BA/BS in Information Systems, Supply Chain Management, or equivalent
Broad Supply Chain and/or Store Operations experience
Prior experience with Tableau or BI tools
Highly motivated and a natural problem solver
Prior database experience preferably utilizing SQL
Experience in developing analytical tools, templates, financial/statistical models, or process flows
Education
High School Diploma or Verifiable GED
Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
The typical pay range for this role is:
$46,988.00 - $112,200.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan .
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit https://jobs.cvshealth.com/us/en/benefits
We anticipate the application window for this opening will close on: 03/16/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
CVS Health is an equal opportunity/affirmative action employer, including Disability/Protected Veteran - committed to diversity in the workplace.
