Job Description:
Role Summary/Purpose:
The role of Bank Fraud Prevention Manager will drive the Consumer Bank Credit SHIELD program - creating and maintaining industry-standard real-time digital fraud controls for Synchrony Bank. This role is critical in the maintenance and launch of products and services and enabling enhanced customer experiences. It includes identification, development and maintenance of optimized fraud rules and strategies in close collaboration with business partners. Solutions will ensure appropriate scalability and business optimization to maximize fraud prevention within Synchrony's chosen risk appetite.
Our Way of Working
We're proud to offer you flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute or travel for in person engagement activities such as business or team meetings, training and culture events.
Essential Responsibilities
Act as SHIELD Bank Fraud Lead and subject matter expert, developing and defining digital fraud user stories to enable industry standard fraud controls for current and future product and service launches (e.g. transactional banking, fast money movement, other new product and services.)
Provide independent leadership and strategies to leverage new as well as existing AI and Machine learning, fraud detection and mitigation solutions, alert and case management workflow and automated reporting.
Own the development, implementation, and ongoing execution of periodic digital fraud risk assessments to ensure appropriate controls environment.
Act as Product Manager(PM) and Direct a small team of exempt level Product Owner's (PO) and Fraud Strategy resources in an Agile development environment to maximize digital fraud detection efforts within Synchrony's defined risk and regulatory appetite.
Collaborate with 3rd party vendors and Synchrony internal stakeholders to leverage relevant new and existing data to continually optimize fraud controls with a goal to minimize false positive rate, protect customers, manage losses, enable business growth and enhance the customer experience
Manage vendor contracts, invoices and relationships
Act as liaison with business product owners and technical partners to provide Bank fraud subject matter expertise in support of Agile development processes
Cultivate and collaborate with stakeholders on new Bank products, controls approvals and ongoing compliance.
Ensure solution compliance with SYF Bank Fraud Policies, Model Risk Management and regulatory requirements
Drive ongoing enhancements to training, communications and procedures that impact Fraud Analytics, Operations and other aspects of the Service Line fraud functions
Proactively research and identify areas of opportunity for digital fraud performance improvement, working closely with Analytics and Fraud Operations team to identify recent fraud patterns, trends and rings.
Prepare and deliver Executive and Senior Management presentations to share results, drive new Strategy buy-in and facilitate informed decisions.
Serve as stand-in leader for Consumer Bank Credit and Fraud as needed.
Perform other duties and/or special projects as assigned.
Qualifications/Requirements:
Tenured Banking professional with 5+ years of overall financial services and 3+ years Bank fraud expertise, best practices and development experience
Expert knowledge of Bank fraud systems, transactions, and vendor tools - such as AI/Machine learning, Fast money movement wire/P2P/ACH, DataVisor, Truvalidate, Sentilink, Lexis Nexis and the like.
Extensive familiarity with Bank product fraud taxonomy and associated fraud trends, particularly in non-customer facing or digital channels
Highly knowledgeable of Banking industry operating rules and standards across payment networks (e.g. ACH, Wire, Check, Zelle, Card etc.)
Highly knowledgeable of Consumer Banking fraud compliance and related regulations
People management experience, in directly managing a team of fraud risk analysts and other supervisors
Experience working in an Agile development process environment
Experience with business risk and control best practices
Analytical/critical thinker
Customer experience focused
Strong teamwork, communication and networking skills
Ability and flexibility to travel for business as required
Desired Characteristics:
Proven ability to research and analyze complex business problems, clearly communicate recommendations and apply process and technology to solve them.
Experience with business case development for fraud enhancements based on emerging threats
Results driven, strategic, conceptual, and innovative thinker with a common-sense approach to resolving problems
Ability to communicate clearly and concisely, both orally and in writing
Motivated, self-starter with strong problem-solving skills
Ability to balance multiple priorities and meet deadlines
Ability to work on multiple ongoing projects with minimal oversight
Track record of exceeding expectations and delivering on-time
Familiarity with Consumer Banking laws and regulations (can include items such as ID Theft Red Flags, Vulnerable Americans, KYC/CIP/EDD/Patriot Act, Reg. CC, NACHA, UCC, FCRA and other related governing rules/guidelines)
Strong awareness and understanding of emerging technology trends, and their applications to fraud prevention, detection and response.
Grade/Level: 13
The salary range for this position is 155,000.00 - 260,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.
Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.
Salaries are adjusted according to market in CA, NY Metro and Seattle.
Eligibility Requirements:
You must be 18 years or older
You must have a high school diploma or equivalent
You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months' time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months' time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don't meet the time in position or performance expectations).
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Our Commitment:
When you join us, you'll be part of an inclusive culture where your individual skills, experience, and voice are not only heard - but valued. Together, we're building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow.
This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We're proud to have an award-winning culture for all.
Reasonable Accommodation Notice:
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am - 5pm Monday to Friday, Central Standard Time
Job Family Group:
Credit
